Service Solutions Integrating Manager

GoKardz Technologies; Seberang Perai; On-site; MYR 150,000 - 180,000; Full time

Job summary

GoKardz Technologies is seeking an experienced Integrating Manager in Penang, Malaysia, to lead software development for global service centers. The candidate will oversee innovative calibration platforms and manage diverse engineering teams.

A Bachelor's or Master's degree in Engineering or Computer Science is required, alongside 8–10 years in software development, including managerial experience. This role offers an opportunity to drive strategic initiatives and foster a high-performance culture.

Qualifications

• 8–10 years of experience in software development or calibration engineering.
• At least 5 years of relevant experience as a first level and second level manager.
• Proven experience managing first‑level managers.

Responsibilities

• Set strategic direction for software and system development.
• Lead and develop a team of engineers and first-level managers.
• Oversee software lifecycle for calibration systems.

Skills

Leadership

People Management

Project Management

Cross-functional collaboration

Calibrations processes knowledge

Software Development Lifecycle

Communication skills

Education

Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field

Job description

Responsibilities

We are seeking an experienced and driven Integrating Manager to lead all software development activities supporting Keysight’s global service centers. This role is central to the development, maintenance, and innovation of calibration platforms, product‑specific calibration procedures, and software tools that enable efficient and high-quality service operations.

The ideal candidate will have a proven track record in managing first‑level managers and leading diverse engineering teams. This role requires strong cross‑functional collaboration to align technical execution with business priorities and drive company‑wide goals.

• Leadership
  • Set strategic direction for software and system development to support global service operations.
  • Align initiatives with business goals through close collaboration with R&D, Service Operations, Order Fulfillment, IT and other relevant cross‑functional teams.
  • Drive innovation and continuous improvement in software development
• People Management
  • Lead and develop a team of engineers and first‑level managers.
  • Foster a high‑performance culture with clear goals, coaching, and career growth.
  • Build organizational capabilities to support business scalability.
• Project & Technical Management
  • Oversee software lifecycle for calibration systems, including hardware integration and version management.
  • Ensure timely delivery of NPI calibration procedures and system upgrades.
  • Monitor key metrics (e.g., TAT, yield, system uptime) to enhance service quality and efficiency.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field.
• Minimum of 8–10 years of experience in software development or calibration engineering, with at least 5 years of relevant experience as a first level and second level manager
• Proven experience managing first‑level managers and leading multidisciplinary engineering teams.
• Strong understanding of calibration processes, software development lifecycle, and service operations.
• Demonstrated ability to drive cross‑functional alignment and deliver outcomes that support broader organizational goals.
• Excellent people leadership, communication, and stakeholder management skills.
• Familiarity with Industry 4.0 concepts, AI/ML applications, and automation technologies is highly desirable.
• Knowledge of ISO17025 knowledge will be desired.