Service Sales Lead, MV/LV Solutions – East Malaysia

ABB Inc; Kuantan; Remote; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Attractive remuneration with incentive

Technical training on key products

Leadership and skills development

Inclusive and safety-driven culture

Learning opportunities and career grow

Job summary

ABB in Malaysia seeks a service sales professional to drive opportunities within the East Malaysia region. You will penetrate installations, sell the full service portfolio for MV/LV, and build lasting customer relationships while addressing needs quickly. This remote role focuses on growing the ABB Electrification Services business across Malaysia.

You will develop a yearly commercial plan, forecast sales, and support marketing activities to promote service solutions. Travel >50% is expected.

Qualifications

• Degree in Electrical Engineering or equivalent with knowledge of electrical power distribution systems.
• 5-8 years of experience involving MV/LV switchgear and protection relays in Sales, Service, PM, or Field Service.
• Experience supporting customers in Oil & Gas, Utilities, Data Centres, Industrial or Manufacturing sectors.
• Strong customer-facing and business development capabilities to generate service sales leads.
• Established East Malaysia networks, with >50% travel to engage customers.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas.
• Penetrate existing ABB and competitor install base and sell the entire Service product portfolio.
• Build long-term customer relationships and respond promptly to customer needs and issues.
• Support promotion and marketing of ABB’s service products during campaigns, exhibitions and meetings.

Skills

Customer-facing

Business development

English

Bahasa Malaysia

Travel readiness

Education

Degree in Electrical Engineering

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Marketing & Sales Manager

Your Role And Responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is: This role is contributing to the Electrification Services Business in Malaysia. This is a remote working role, with a focus on managing and growing our customer base in EAST Malaysia region.

You will be mainly accountable for:

• Penetrating existing ABB and competitor install base, leveraging tools and install base database and using existing market network to generate new service leads for upgrades, retrofits, maintenance and value-add solutions for MV and LV distributions systems and products for the benefit of the customers and ABB.
• Developing a customer base in the geography assigned, build the relationship and establish a sales strategy to grow the customer share of wallet. Provide feedback to relevant stakeholders on support needed to grow the business (product support, marketing support, pricing, etc).
• Preparing a yearly commercial plan with clear actions to meet assigned order targets, submit monthly sales forecasts, propose and execute recovery plan(s) when needed.
• Supporting the promotion and marketing of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications For The Role

• Degree in Electrical Engineering or equivalent, with knowledge of electrical power distribution systems.
• Minimum 5-8 years of experience involving Medium Voltage (MV) and Low Voltage (LV) switchgear and protection relays, gained through Sales, Service, Project Management, or Field Service roles.
• Experience supporting customers in Oil & Gas, Utilities, Data Centres, Industrial or Manufacturing sectors.
• Strong customer-facing and business development capabilities, with the confidence to engage existing and new customers, identify opportunities and generate service sales leads.
• Established network and customer relationships within East Malaysia, particularly in the Oil & Gas and Industrial sectors. Exposure to Utility/Power Generation customers within service projects/business is an added advantage.
• Able to work independently and travel extensively across East Malaysia (>50%). Fluent in English and Bahasa Malaysia.

What's in it for you?

Be part of a purpose-driven organization making a real impact on global energy efficiency and sustainability through innovative electrification solutions.

Grow your career in a high-performing, collaborative team with access to world-class learning, development, and leadership programs.

Enjoy a flexible hybrid work environment that values work-life balance, inclusion, and a safety-driven culture.

Benefits

• Opportunity to join a high performing team in ABB
• Develop expertise and skills under an experienced management team
• Attractive remuneration along with incentives based on performance
• Learning and Technical training on all key products and solutions
• Leadership and Skills development programs
• Inclusive and safety-driven work culture

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?