Service Sales Coordinator – Technical Services (12-month Contract)

BD Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

BD in Kuala Lumpur seeks a Service Sales Coordinator (Technical Services) to support ANZ/NZ operations. The role coordinates service contract renewals, manages end-to-end order processing and ensures data integrity across SAP, ServiceMax and SFDC ACE.

The candidate will liaise with customers, country sales teams and internal stakeholders to drive timely renewals, invoicing and revenue reconciliation while maintaining strong customer support and documentation standards.

Qualifications

• Minimum Diploma and Bachelor’s degree in science, business, or equivalent.
• 2-3 years of experience in a multinational environment with sales support
• Experience in service operations and preparation of commercial documents such as SLAs and quotations
• Proficient in MS Office, SAP, ServiceMAX and SFDC ACE tools
• Detail-oriented, well-organized with the ability to manage multiple priorities
• Fluent English, excellent verbal and written communication

Responsibilities

• Coordinate and track service contract renewals for ANZ/NZ accounts.
• Prepare SLAs and send service contract materials to customers to drive renewals.
• Review purchase orders, discounts, billing plans and pricing with country sales teams.
• Manage end-to-end order processing in SAP-CRM, ServiceMax, and related systems.
• Maintain documentation of purchase orders, invoices and contracts for traceability.
• Support funnel management and revenue reconciliation in ServiceMax and finance processes.

Skills

Verbal and written communication

Multitasking

Detail-oriented

Education

Diploma and Bachelor's degree in science or business

Tools

MS Office (Word, Excel, PDF)

SAP

ServiceMAX

SFDC ACE

Job description

Service Sales Coordinator - Technical Services (12-month Contract)

Job Description Summary

The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ/NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE.

Acting as a key liaison between customers, country sales teams, and internal stakeholders, the Service Sales Coordinator ensures smooth operational execution, timely invoices, and high-quality customer support. This role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.

Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The coordinator must be a proactive team player with excellent communication skills and a customer-centric mindset.

Job Description

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Key Responsibilities

Sales Operations & Contract / Order Processing

• Coordinate and track service contract renewals for ANZ/NZ accounts.
• Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
• Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
• Manage end-to-end order processing activities, including:
  • Instrument purchase orders and warranty set up in SAP-CRM
  • Service contract renewals, warranty-to-contract conversions
  • Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
  • Preventive Maintenance (PM) management
  • Coordination with Logistic and Sales Team on Deliveries and other logistical matters
• Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.

Customer Support & Communication

• Serve as a key point of contact for customer inquiries related to orders, deliveries, and after-sales support.

• Collaborate with internal teams to ensure alignment and support smooth operational execution.
  • Assist service sales with funnel management and updating sales opportunities in ServiceMax
  • Assist Finance with accurate invoice generation for timely revenue recognition and advise on monthly service revenues reconciliation and accruals financial processes
  • Respond to ad-hoc requests from customers and Field Service Engineer teams for T&M repair orders, work order case creation and PM scheduling.
  • Coordinate with Logistics & Sales Team on delivery and operational matters

• Actively participate in team calls to facilitate communication and resolve issues with internal stakeholders.
• Perform other ad-hoc duties as required to support team and business needs

Data Accuracy & Documentation Organization

• Management of Install Base Database in ServiceMax and SAP systems
• Work with Data Analyst to participate in data clean-up initiatives to improve accuracy of installed base and warranty records.
• Ensure timely and accurate data entry in systems to maintain the integrity of contract records, including PM plan frequencies, work order case creation, and renewal data updates.

Requirements

• Minimum Diploma and Bachelor’s degree in science, business, or equivalent.
• Minimum 2-3 years of experience in a multinational environment with proven sales support experience supporting service sales and managing service contracts.
• Experience in customer service, service operations and preparation of commercial documentations e.g. service level agreement, quotations etc. are required.
• Proficient in MS Office software (Word, Excel, PDF), SAP, ServiceMAX and SFDC ACE tools.
• Detail-oriented, well-organized, and results-driven, with a strong ability to manage multiple priorities.
• Excellent verbal and written communication skills; fluency in English is required.
• Must be able to work independently with minimum supervision.
• Strong interpersonal skills, a collaborative mindset, and a team-oriented attitude.
• Experience in supporting service sales and managing service contracts and working in a commercial environment and/or healthcare industry is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi