Service Quality & Project Excellence Lead

FUJIFILM Business Innovation Malaysia Sdn. Bhd.; Petaling Jaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

FUJIFILM Business Innovation Malaysia Sdn. Bhd. is seeking a Service Quality Control & Project Management Specialist to continuously review operations, identify gaps, and enhance service quality across HRSSC processes.

You will lead regional HRSSC projects, perform risk and quality analyses, develop prevention plans, and ensure compliance with SLAs and governance. Strong coordination, planning, and IT literacy in MS Office are essential.

Qualifications

• Preferable minimum 5 years of working experience in Service Quality Management / Project Management / Service Management.
• Strong organizational skills.
• Strong in project / tasks planning, tracking and execution.
• Excellent analytical, problem-solving, and decision-making skills.
• IT literacy in Microsoft Office suite.

Responsibilities

• Continuous review of the operations model, day-to-day procedures and processes to identify gaps or areas for improvement in order to improve services quality.
• Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions; produce root cause analysis with prevention plan.
• Define, develop, lead and drive service level and service performance management; produce service quality documents to track and control quality.
• Plan, develop and drive compliance initiatives / requirements such as Separation-Of-Duty and Access Control Management for internal and external roles / systems.
• Plan, develop and drive Business Continuity Plan.
• Lead, plan, drive and manage Regional HRSSC Projects, ensure projects are clearly defined, accurately planned and properly executed.
• Perform project risk assessment and develop mitigation plans; escalate critical issues to leadership for resolution.
• Ensure periodic reporting of project status to project and leadership teams.

Skills

Service Quality Management

Project Management

Service Management

Microsoft Office

Job description

FUJIFILM Business Innovation Malaysia Sdn. Bhd. is seeking a Service Quality Control & Project Management Specialist to continuously review operations, identify gaps, and enhance service quality across HRSSC processes.

You will lead regional HRSSC projects, perform risk and quality analyses, develop prevention plans, and ensure compliance with SLAs and governance. Strong coordination, planning, and IT literacy in MS Office are essential.