Customer Support Executive - Regional Market

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is hiring a Customer Support Associate to assist customers in Malaysia (Kuala Selangor) with general enquiries, consumables orders and service requests. You will be the first point of contact, presenting a unified and professional image of the CSC and FUJIFILM BI.

You will diagnose and resolve hardware or software issues using knowledge bases, log calls accurately, and process orders while adhering to company policies.

Qualifications

• Degree in any discipline; fresh graduates welcome.

Responsibilities

• Assist FUJIFILM customers with general enquiries, consumables and orders with focus on service excellence.
• Act as first point of contact to project a professional image of the CSC and FUJIFILM BI.
• Use knowledge bases to diagnose and resolve hardware or software issues to maximise uptime.
• Identify call type and log interactions accurately in the system.
• Process consumables and supplies orders for customers.
• Follow company policies, procedures and code of conduct.
• Handle ad hoc tasks and inbound calls; coordinate licenses and duties as assigned.

Skills

Communication skills

Problem solving

Team player

Independent worker

Interpersonal skills

Stress management

Fluent English

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Job Descriptions:

• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.


• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.


• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.


• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.


• Processing of consumables and supplies orders for customers.


• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.


• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.


• Perform additional responsibilities as needed (Handle ad hoc tasks)


• Handling inbound calls, monitor proactively, coordinate customer license and other duties as assigned.

Job Requirements:

• Degree in any discipline. Fresh graduate is encouraged to apply.


• At least one (1) year working experience in contact center or customer support related field.


• Good command of spoken and written English.


• Proficient in relevant computer applications like MS Office.


• Demonstrate excellent communication and problem-solving skills.


• Highly motivated and result-oriented team player with good interpersonal skills.


• Able to work independently and as a team.


• Have pleasant disposition and attitude.


• Ability to handle stressful situation appropriately.


• Able to work on public holidays.