Service Order & Billing Specialist

Fairwork; Malaysia; Remote; MYR 40,000 - 60,000; Full time

Job summary

Fairwork in Malaysia is seeking a dedicated professional to manage post sales activities and service requests. The role requires a degree and at least 4 years of experience in customer service or order management, emphasizing attention to detail and effective communication skills.

Key responsibilities include verifying customer information, managing service billings, and collaborating with the Field Service Team. The position demands working US hours and on weekends as required.

Qualifications

• Minimum 4 years related experience in Customer Service or Order Management.
• Fluent in English with outstanding communication skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Manage post sales activities and service billings.
• Verify customer and order information for correctness.
• Work closely with Field Service Team on service requests.

Skills

Customer Service

Order Management

Attention to Detail

Verbal Communication

Written Communication

Problem Solving

Education

Degree in relevant field

Tools

Oracle

Salesforce.com

Job description

Fairwork in Malaysia is seeking a dedicated professional to manage post sales activities and service requests. The role requires a degree and at least 4 years of experience in customer service or order management, emphasizing attention to detail and effective communication skills.

Key responsibilities include verifying customer information, managing service billings, and collaborating with the Field Service Team. The position demands working US hours and on weekends as required.