Service & Operations Manager

Alliance Bank Malaysia Berhad; Kota Marudu; On-site; MYR 35,000 - 52,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Kota Marudu, Sabah, is seeking a branch operations professional to oversee day-to-day activities and ensure efficient, compliant operations aligned with the bank’s objectives.

The role supports the Branch Manager in growing the business, maintaining service standards, controlling overheads, and driving improvements in productivity, risk management, customer loyalty and deposits growth.

Responsibilities

• Responsible for the day-to-day operations of the branch including operational efficiency and compliance with all processes and procedures.
• Ensure service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Support the Branch Manager/PB Hub Manager in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
• Ensure branch overheads are managed within budget.
• Service quality improvements.
• Increase productivity, efficiency and accuracy of branch operations.
• Managing operational risk.
• Increase customer loyalty.
• Increase customer base and deposit growth.

Job description

• Responsible for the day-to-day operations of the branch including operational efficiency, compliance with all processes and procedures, and as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Support the Branch Manager/PB Hub Manager in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
• To ensure branch overheads are managed within budget
• Service Quality Improvements
• Increased productivity, efficiency and accuracy of branch operations
• Managing Operational Risk
• Increased Customer Loyalty
• Increased Customer Base & Deposit Growth