Service Operations Lead – IT & Applications

Mercedes-Benz Group AG; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Mercedes-Benz Services Malaysia is seeking a Manager, Service Operations to lead and execute the technology vision across OneX AAP markets. You will coordinate incidents, service requests, and application support while driving process improvements and cost efficiency.

You will collaborate with stakeholders, manage ASCENT, and ensure security and compliance across activities, delivering value through strong leadership and strategic planning.

Qualifications

• Graduate or postgraduate degree in Information Technology or equivalent.
• Strategic thinking and IT technical skills.
• Self-Initiative and reliability in delivering results.
• Ability to learn quickly and multi-task.
• Ability to work under pressure and meet goals.
• Good time management with independent planning.
• Professional, interpersonal, and team-oriented mindset.
• Strong communication across management and cross-functional teams.

Responsibilities

• Lead and coach service operations teams to ensure successful delivery of projects and objectives.
• Serve as the Service Operations Lead for OneX AAP markets, ensuring stable and efficient application support services.
• Support business demands across automotive financial services functions, including Sales, Operations, Credit, Finance, and related areas.
• Collaborate with stakeholders to identify needs and recommend process improvements for current and future operating models.
• Develop understanding of business processes and prioritize initiatives by impact and value.
• Coordinate with business teams, application vendors, Controlling, and Management to maintain visibility of day-to-day operations.
• Identify and prioritize operational and enhancement initiatives with system analysts, business experts, and vendors.
• Manage and support the ASCENT application landscape and its technical architecture.
• Assess impact of planned IT changes on critical business processes and minimize risks.
• Ensure application documentation is established, maintained, and updated.
• Provide updates to stakeholders on progress, performance, risks, and budgets.
• Coordinate project deliverables with PM team and stakeholders.
• Ensure transparency on project costs, timelines, and change requests.
• Drive regional and local support for ASCENT through governance.
• Analyze service operations performance, identify trends, and implement solutions.
• Implement IT security controls per standards and local regulatory requirements.
• Safeguard data protection, privacy, and information security.

Skills

Self-Initiative, flexibility

Multi-tasking

Time management

Independent planning

Communication across levels

Team player

Education

Graduate / Post Graduate in Information Technology or equivalent

Tools

Technical Know-How

Data Processing

Problem Solving

Budget Administration

Strategic Planning

Product Development

Risk Assessment

Judgement

Job description

Mercedes-Benz Services Malaysia is seeking a Manager, Service Operations to lead and execute the technology vision across OneX AAP markets. You will coordinate incidents, service requests, and application support while driving process improvements and cost efficiency.

You will collaborate with stakeholders, manage ASCENT, and ensure security and compliance across activities, delivering value through strong leadership and strategic planning.