Regional Service Operations Lead

Taleo; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Mercedes-Benz Services Malaysia in Kuala Lumpur seeks a Manager, Service Operations to lead the technology vision and roadmap across platforms, driving cost efficiency and operational excellence.

The role manages incidents, service requests, and application support across all markets, requiring strong automotive financial services domain knowledge and excellent stakeholder management. You will influence cross-functional teams and ensure effective governance.

Qualifications

• Graduate or Post Graduate degree in Information Technology or equivalent.
• Strategic thinking and IT technical skills.
• Strong interpersonal and communication skills.
• Self-initiative and flexibility in workload.
• Ability to learn quickly and manage multiple tasks.

Responsibilities

• Lead and coach service operations teams to deliver projects and meet objectives.
• Serve as Service Operations Lead for OneX AAP markets, ensuring stable support services.
• Collaborate with stakeholders to identify needs and optimize processes.
• Understand business processes and prioritize initiatives by impact and value.
• Coordinate with business teams, vendors, and management to maintain visibility of operations.
• Identify operational and enhancement initiatives with system analysts and vendors.
• Manage ASCENT application landscape and its architecture.
• Assess IT changes’ impact on critical processes and minimize disruptions.
• Maintain and update comprehensive documentation of applications.
• Provide regular progress and risk updates to stakeholders.

Skills

Strategic thinking

IT technical skills

Interpersonal skills

Self-Initiative

Multi-tasking

Communication with stakeholders

Education

Graduate / Post Graduate degree in Information Technology

Tools

ASCENT application

Job description

Mercedes-Benz Services Malaysia in Kuala Lumpur seeks a Manager, Service Operations to lead the technology vision and roadmap across platforms, driving cost efficiency and operational excellence.

The role manages incidents, service requests, and application support across all markets, requiring strong automotive financial services domain knowledge and excellent stakeholder management. You will influence cross-functional teams and ensure effective governance.