Service Operations Lead

New Long Shine Sdn Bhd; Johor; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Training Provided

Allowance Provided

Medical and Hospitalisation Leave

5 Working Days

Job summary

New Long Shine Sdn Bhd is seeking an experienced service professional for on-site installation, maintenance and support of electronics equipment across customer sites in Malaysia. The role emphasizes proactive problem solving, customer relationship management and technical demonstrations for sales support.

Ideal candidates have hands-on SMT equipment knowledge, strong communication and organizational skills, and a willingness to travel locally and overseas.

Qualifications

• Minimum 1 year of service experience in the electronics industry.
• Knowledge of process and application is an added advantage.
• Experience or familiarity with SMT equipment (Reflow ovens, Wave soldering machines, Selective soldering systems).
• Strong communication, organizational and technical skills.
• Good problem solving and analytical abilities.
• Willingness to travel locally and overseas.
• Able to work independently with a proactive and hardworking attitude.
• Fresh graduates are encouraged to apply.

Responsibilities

• Lead setup, installation, commissioning, servicing and maintenance of equipment at customer sites.
• Provide application and technical support to ensure optimal equipment performance.
• Identify and develop new customers, ensuring projects are completed on time and within budget.
• Deliver after-sales service and maintain strong customer relationships.
• Support the sales team with technical knowledge, product demonstrations and proposal preparation.
• Manage and guide the service team in delivering on-site customer training.
• Provide 24/7 on-call support for troubleshooting and resolving customer issues.
• Lead involvement in new equipment setup and hardware integration for customer purchases.
• Conduct analysis on equipment performance, hardware issues and preventive maintenance data.
• Drive continuous improvement in service processes and system reliability.

Skills

Electronics industry experience

Process knowledge

Communication skills

Organizational skills

Problem solving

Willingness to travel

Independence and proactive attitude

Fresh graduates welcome

Tools

Reflow ovens

Wave soldering machines

Selective soldering systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Minimum 1 year of service experience in the electronics industry
• Knowledge of process and application is an added advantage
• Experience or familiarity with SMT (Surface Mount Technology) equipment such as:
• Reflow ovens, Wave soldering machines, Selective soldering systems
• Strong communication, organizational, and technical skills
• Good problem-solving and analytical abilities
• Willingness to travel locally and overseas
• Able to work independently with a proactive and hardworking attitude
• Fresh graduates are encouraged to apply

Requirement

• Minimum 1 year of service experience in the electronics industry
• Knowledge of process and application is an added advantage
• Experience or familiarity with SMT (Surface Mount Technology) equipment such as:
• Reflow ovens, Wave soldering machines, Selective soldering systems
• Strong communication, organizational, and technical skills
• Good problem-solving and analytical abilities
• Willingness to travel locally and overseas
• Able to work independently with a proactive and hardworking attitude
• Fresh graduates are encouraged to apply

Responsibility

• Lead the setup, installation, commissioning, servicing, and maintenance of equipment at customer sites
• Provide application and technical support to ensure optimal equipment performance
• Identify and develop new customers, ensuring projects are completed on time and within budget
• Deliver after-sales service and maintain strong customer relationships
• Support the sales team with technical knowledge, product demonstrations, and proposal preparation
• Manage and guide the service team in delivering on-site customer training
• Provide 24/7 on-call support for troubleshooting and resolving customer issues
• Lead involvement in new equipment setup and hardware integration for customer purchases
• Conduct analysis on equipment performance, hardware issues, and preventive maintenance data
• Drive continuous improvement in service processes and system reliability

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical LeaveHealth Insurance
• Medical Insurance
• Training Provided
• Allowance Provided
• Medical and Hospitalisation Leave
• 5 Working Days