Service & Operations Executive

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 38,000 - 52,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Subang Jaya seeks a Branch Cashier to handle day-to-day transactions and ensure service quality in line with the bank's strategic objectives.

As Chief Cashier/Relief Chief Cashier, you will manage daily cash holdings, balancing, SST loading and transactions, and provide first-line resolution of inquiries and complaints, including relief in the absence of the Service & Operations Manager (SOM).

Qualifications

• Customer service oriented
• Good communication and interpersonal skills
• Excellent time management
• Diploma qualification in banking/finance or related field
• Experience in clerical, cash handling, sales or customer service

Responsibilities

• Process daily branch transactions and ensure service quality aligns with bank objectives.
• Act as Chief Cashier/Relief Chief Cashier to manage cash holdings, balancing, SST loading and transactions; provide first-line resolution of inquiries and complaints as SOM relief.

Skills

Customer service oriented

Good communication

Interpersonal skills

Time management

Education

Diploma in Banking/Finance

Job description

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
• Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.Responsible for handling and supporting first line resolution of enquires and complaints.Responsible as relief in absent of Service & Operations Manager (SOM).

Job Responsibilities

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
• Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.Responsible for handling and supporting first line resolution of enquires and complaints.Responsible as relief in absent of Service & Operations Manager (SOM).

Job Requirements

• Customer Service OrientedGood Communication and interpersonal skillsExcellent time managementMinimum Diploma qualification from relevant field of study (banking, finance, etc)Relevant experience in clerical, office administrative, cash handling function, sales or customer service