Service Operations Coordinator

TCIM; Penang; On-site; MYR 45,000 - 78,000; Full time

Job summary

TCIM Sdn Bhd in Malaysia is seeking a Service Coordinator to oversee daily service operations, liaise with customers and technicians, and ensure timely execution of service activities. You will open service orders, prepare quotations, generate invoices, maintain records, answer inquiries, schedule dispatches, and monitor progress to maximise uptime and customer satisfaction.

This role requires 1–3 years in service coordination or admin, a Diploma/ Degree, and MS Office proficiency; ERP

Qualifications

• Diploma or Degree in Business Administration, Engineering, Customer Service, or a related field.
• Minimum 1-3 years of experience in service coordination, customer service, or administrative support.
• Proficient in Microsoft Office applications (Excel, Word, Outlook)

Responsibilities

• Open and manage Service Orders (SO) in the system
• Prepare and process customer quotations accurately and promptly
• Generate invoices and ensure timely billing to customers
• Maintain accurate records of service activities, customer requests, and repair histories
• Respond to customer inquiries and requests via phone, email, and other communication channels
• Provide service updates and follow up with customers regarding ongoing or completed service jobs
• Handle customer concerns professionally and escalate issues when necessary
• Schedule and dispatch service technicians or field service teams according to customer requirements and service priorities
• Coordinate service appointments and ensure resources are available for assigned jobs
• Monitor job progress and communicate updates to customers and management

Skills

Customer service

Scheduling

Communication

Education

Diploma or Degree in Business Administration, Engineering, Customer Service, or a related field

Tools

MS Office

ERP systems

Job description

TCIM Sdn Bhd in Malaysia is seeking a Service Coordinator to oversee daily service operations, liaise with customers and technicians, and ensure timely execution of service activities. You will open service orders, prepare quotations, generate invoices, maintain records, answer inquiries, schedule dispatches, and monitor progress to maximise uptime and customer satisfaction.

This role requires 1–3 years in service coordination or admin, a Diploma/ Degree, and MS Office proficiency; ERP