Service Engineer (Planner)

Carrier International Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 85,000; Full time

Job summary

Carrier International Sdn Bhd in Penang is seeking a Service Operations Coordinator to attend technical meetings at customer sites and drive planning and execution of service jobs within budget. You will assign technicians, manage work orders, and monitor PM plans in Salesforce to ensure monthly completion.

In this role you will maintain strong customer relationships, plan parts and hotline support, and generate monthly reports on chillers and platform performance for clients.

Qualifications

• Attend technical meetings at the customer site.
• Plan and execute service jobs within budget and on time.
• Assign technicians to service calls with clear requirements.
• Prepare PM schedules and reports.
• Provide timely responses to customer inquiries.

Responsibilities

• Attend technical meetings at the customer site and provide solutions.
• Drive the planning and execution of service jobs to ensure timely completion within budget.
• Assign technicians to service calls, ensuring clear communication of job requirements.
• Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
• Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
• Plan and schedule technicians efficiently for hotline calls.
• Approve timesheets and technician expenses on time.
• Plan and allocate service parts on a monthly basis.
• Maintain strong customer relationships to improve NPS scores and address issues promptly.
• Connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
• Prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers
• Conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
• Attend to customers' complaints & provide prompt service to meet customer satisfaction.
• Assist the Service Manager in handling operation-related matters.

Tools

Salesforce

Job description

Job ID 30213533 Job Category Aftermarket & Service

• To attend technical meetings at the customer site and provide solutions.
• Drive the planning and execution of service jobs to ensure timely completion within budget.
• Assign technicians to service calls, ensuring clear communication of job requirements.
• Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
• Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
• Plan and schedule technicians efficiently for hotline calls.
• Approve timesheets and technician expenses on time.
• Plan and allocate service parts on a monthly basis.
• Maintain strong customer relationships to improve NPS scores and address issues promptly.
• To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
• To prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers
• To conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
• To attend to customers' complaints & provide prompt service to meet customer satisfaction.
• To assist the Service Manager in handling operation-related matters.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Join the team of experts developing tomorrow's cutting-edge heating and cooling innovations Carrier improves the world around us; Carrier improves people's lives; our products and services improve building performance; our culture of improvement will not allow us to rest when it comes to the environment. For further information on Carrier, please visit www.carrier.com

MISSION AND PURPOSES

Mission

To be our customers' first choice for air-conditioning, heating, refrigeration, controls, fire and security solutions globally.

Purpose

We make the world a better place to live. We create comfortable, efficient, healthy, safe and secure environments, and ensure the global food supply is transported and preserved for safe consumption.

VALUES

Quality

Quality is the common denominator of all we do.

Performance

We strive for continuous growth to reinforce our leadership position.

We achieve world-class financial performance.

We continuously improve the productivity of our assets and resources.

Responsibility

We maintain the highest ethical standards.

We are environmentally responsible and drive to sustainability.

We care for our employees' health and safety.

We actively support the communities in which we do business.

We are a company of ideas, committed to research and development.

Our heritage inspires us to reach the next innovative, powerful and marketable idea.

Customer Care

We listen to our customers and respond to their needs.

We make it easy to do business with us.

We are committed to excellence in customer satisfaction.

Employee Development

We listen to our employees and treat each other with respect.

We are committed to employee and management development.

We value diversity in individuals and cultures.

HISTORY

A History of Innovation

UTC Climate, Controls & Security is a family of remarkable companies defined by its leading global brands and renowned for its unyielding commitments to innovation and environmental sustainability.

More than that, the UTC Climate, Controls & Security family may be unique in its legacy of founding entrepreneurs, men who not only built significant and lasting businesses, but who defined and even invented their industries. These extraordinary entrepreneurs are today a very real part of UTC Climate, Controls & Security's success in the vision and values they shared, and their names an essential part of the unit’s competitive advantage.

Willis Carrier changed the world in 1902 when he designed the first modern air-conditioning system, provided the underlying framework for the design of air-conditioning systems with his 1911 Rational Psychrometric Formulae, and brought comfort air to the public with his centrifugal chiller. Dr. Carrier is the acknowledged Father of Air Conditioning, and his legacy of environmental stewardship today remains an important part of Carrier's ongoing innovation and leadership.

Join the team of experts developing tomorrow's cutting-edge heating and cooling innovations Carrier improves the world around us; Carrier improves people's lives; our products and services improve building performance; our culture of improvement will not allow us to rest when it comes to the environment. For further information on Carrier, please visit www.carrier.com

MISSION AND PURPOSES

Mission

To be our customers' first choice for air-conditioning, heating, refrigeration, controls, fire and security solutions globally.

Purpose

We make the world a better place to live. We create comfortable, efficient, healthy, safe and secure environments, and ensure the global food supply is transported and preserved for safe consumption.

VALUES

Quality

Quality is the common denominator of all we do.

Performance

We strive for continuous growth to reinforce our leadership position.

We achieve world-class financial performance.

We continuously improve the productivity of our assets and resources.

Responsibility

We maintain the highest ethical standards.

We are environmentally responsible and drive to sustainability.

We care for our employees' health and safety.

We actively support the communities in which we do business.

We are a company of ideas, committed to research and development.

Our heritage inspires us to reach the next innovative, powerful and marketable idea.

Customer Care

We listen to our customers and respond to their needs.

We make it easy to do business with us.

We are committed to excellence in customer satisfaction.

Employee Development

We listen to our employees and treat each other with respect.

We are committed to employee and management development.

We value diversity in individuals and cultures.

HISTORY

A History of Innovation

UTC Climate, Controls & Security is a family of remarkable companies defined by its leading global brands and renowned for its unyielding commitments to innovation and environmental sustainability.

More than that, the UTC Climate, Controls & Security family may be unique in its legacy of founding entrepreneurs, men who not only built significant and lasting businesses, but who defined and even invented their industries. These extraordinary entrepreneurs are today a very real part of UTC Climate, Controls & Security's success in the vision and values they shared, and their names an essential part of the unit’s competitive advantage.

Willis Carrier changed the world in 1902 when he designed the first modern air-conditioning system, provided the underlying framework for the design of air-conditioning systems with his 1911 Rational Psychrometric Formulae, and brought comfort air to the public with his centrifugal chiller. Dr. Carrier is the acknowledged Father of Air Conditioning, and his legacy of environmental stewardship today remains an important part of Carrier's ongoing innovation and leadership.