Service Engineer (Hotline)

Mühlbauer Group; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Malacca is seeking a technical support engineer to provide remote troubleshooting, arrange services for new projects, and support team initiatives. The ideal candidate has a diploma or bachelor's degree in engineering and experience in semiconductor machinery servicing. Willingness to travel internationally is required. Join us for a fulfilling career in a dynamic environment.

Qualifications

• Experience in semiconductor machinery servicing preferred.
• Ability to adhere to team instructions diligently.
• Willingness to travel internationally when required.

Responsibilities

• Perform 1st level technical remote troubleshooting.
• Arrange support service for new projects and maintenance.
• Provide guidance for new work stream opportunities.
• Review and verify technical reports.

Skills

Technical troubleshooting

Customer service

Technical reporting

Team collaboration

Education

Diploma or bachelor's degree in Engineering

Job description

Based In Melaka Key Responsibilities

• 1st Level Technical Remote Troubleshooting
• Support Service arrangement for new Project
• Support Service arrangement for new Maintenance
• Technical related hotline support
• Support Service arrangement to carry out training
• Provide guidance and views in support of opportunities for new work streams
• Review and verification of technical reports
• Other tasks assigned by superior

Requirements

• Diploma or bachelor's degree in electrical/Electronic, Mechanical, Mechatronic in Engineering or equivalent.
• Preferable experienced in semiconductor machinery servicing environment(die sorter, pick & place process, vision inspection, robot handling)
• Fulfill customer service support requirements with accuracy and efficiency.
• Adhere to instructions and guidance provided by team leaders and supervisors.
• Willingness and ability to travel internationally when required

Have we raised your interest? Then we look forward to receiving your application! If you have any questions about the position or are currently in an employment relationship and would like to clarify in a personal interview whether we offer the right conditions for you before you apply, we will be happy to help. Of course, we guarantee absolute discretion. Simply contact us and we will arrange a telephone appointment to discuss all the details individually.