service engineer

GLOBALIOT SDN BHD; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

GLOBALIOT SDN BHD is seeking a Service Engineer to join our field operations in Selangor. You will install, maintain and service client equipment, perform preventative maintenance, and diagnose faults to minimise downtime.

The role requires 2–3 years of hands-on field service experience, strong diagnostics, clear communication, and willingness to travel within the region. We offer a safety-focused environment with training and career progression opportunities.

Qualifications

• Technical qualification or certification in a relevant engineering discipline such as electrical, mechanical, or electronics engineering.
• Minimum 2-3 years of hands-on experience in field service, installation, or maintenance roles.
• Proficiency with diagnostic tools, multimeters, and other standard service equipment.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong organisational skills and attention to detail in documentation and record-keeping.

Responsibilities

• Install, maintain, and service field engineering equipment at client sites
• Diagnose and troubleshoot technical problems using specialised diagnostic tools and equipment
• Perform preventative maintenance schedules to ensure equipment operates at peak efficiency
• Document all service activities, maintenance records, and technical findings accurately
• Respond promptly to service calls and emergency requests from clients
• Communicate technical information clearly to clients and internal teams
• Collaborate with the engineering team to identify improvements and solutions to recurring issues
• Maintain compliance with health and safety regulations and company procedures
• Travel to various client locations within Selangor as required

Skills

Diagnostics

Troubleshooting

Communication

Documentation

Travel readiness

Education

Technical qualification or certification in electrical/mechanical/electronics

Tools

Diagnostic tools

Multimeters

Service equipment

Job description

About us

GLOBALIOT SDN BHD is a forward-thinking engineering company specialising in innovative solutions across the field engineering sector. We are committed to delivering exceptional service and technical expertise to our clients, leveraging the latest technologies and industry best practices. Our team is dedicated to solving complex engineering challenges and maintaining the highest standards of professionalism and reliability in everything we do.

About the role

We are seeking a Service Engineer to join our dynamic team at GLOBALIOT SDN BHD. This is a full-time position based in Selangor that plays a crucial role in ensuring the optimal performance and maintenance of our clients' equipment and systems. As a Service Engineer, you will be at the frontline of our operations, providing technical support, conducting preventative maintenance, and resolving equipment failures to minimise downtime. Your expertise and professionalism will directly impact customer satisfaction and contribute significantly to the company's reputation for excellence.

Key responsibilities

• Install, maintain, and service field engineering equipment at client sites
• Diagnose and troubleshoot technical problems using specialised diagnostic tools and equipment
• Perform preventative maintenance schedules to ensure equipment operates at peak efficiency
• Document all service activities, maintenance records, and technical findings accurately
• Respond promptly to service calls and emergency requests from clients
• Communicate technical information clearly to clients and internal teams
• Collaborate with the engineering team to identify improvements and solutions to recurring issues
• Maintain compliance with health and safety regulations and company procedures
• Travel to various client locations within Selangor as required

What we're looking for

• Technical qualification or certification in a relevant engineering discipline such as electrical, mechanical, or electronics engineering
• Minimum 2-3 years of hands-on experience in field service, installation, or maintenance roles
• Strong diagnostic and troubleshooting skills with the ability to work methodically through complex problems
• Proficiency with diagnostic tools, multimeters, and other standard service equipment
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Strong organisational skills and attention to detail in documentation and record-keeping
• Ability to work independently and manage multiple service requests efficiently
• Valid driving licence and willingness to travel within the service region
• A professional approach to customer service and client relationships
• Preferred: Experience with specific field engineering systems or IoT technologies relevant to our operations

What we offer

GLOBALIOT SDN BHD is committed to supporting the professional development and wellbeing of our team members. We provide competitive remuneration, opportunities for technical training and professional development, and a supportive work environment where your expertise is valued. We offer flexible working arrangements where appropriate to promote work-life balance, comprehensive health and safety protocols, and clear career progression pathways for high-performing engineers. Our team benefits from ongoing support and mentorship, and we encourage innovation and continuous improvement in everything we do.