IT Service Desk Specialist - 1st Line Support & Automation

congatec GmbH; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Penang is seeking an IT Service Management Specialist to ensure efficient workplace technology and user support. In this role, you will provide 1st level support, manage user accounts, and maintain client devices. Ideal candidates will have education in IT and experience in IT support with strong knowledge of Microsoft 365 and Jira. Join us for an opportunity to work collaboratively in a dynamic environment that values service orientation and teamwork.

Qualifications

• Experience in 1st and/or 2nd level IT support is required.
• Strong knowledge of Windows client environments is necessary.
• Experience with Power Automate or similar tools is a plus.

Responsibilities

• Provide 1st level support for employees and resolve technical issues.
• Install, configure, and maintain client devices such as laptops and desktops.
• Manage user accounts and access permissions.

Skills

User support

Client services

IT service operations

Communication skills

Service orientation

Team collaboration

Education

Completed education in IT (e.g., IT Specialist, System Administrator)

Tools

Microsoft 365

Jira

Power Automate

Job description

A leading technology firm in Penang is seeking an IT Service Management Specialist to ensure efficient workplace technology and user support. In this role, you will provide 1st level support, manage user accounts, and maintain client devices. Ideal candidates will have education in IT and experience in IT support with strong knowledge of Microsoft 365 and Jira. Join us for an opportunity to work collaboratively in a dynamic environment that values service orientation and teamwork.