Technical & Business Operations Agent

Amdocs; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Amdocs is hiring a Service Desk/Support role based in Kuala Lumpur. The position involves being the first point of contact for incidents and service requests from end-users, with responsibilities to categorize, prioritize, and escalate when needed. The role requires strong communication skills, documentation, and familiarity with MS Office.

Prior experience with ticketing systems is an advantage. This entry-level opportunity offers broad exposure to product and service issues while working

Qualifications

• Recent graduates; experience is an added value.
• Documentation skills, excellent verbal and written communication skills.
• Experience in using MS Office and end-user applications.
• Experience in using ticket-handling system is an advantage.

Responsibilities

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escape incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Skills

Ticket handling

Customer service

MS Office

Verbal communication

Written communication

Documentation

Tools

Ticketing system

Email handling

End-user applications

Job description

Required Travel :Minimal Managerial - No Location: :Malaysia- Kuala Lumpur (Amdocs Site)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Serve as first point of contact for incidents and service requests from end-users

What will your job look like?

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escape incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

All you need is...

• Recent graduates; experience is an added value
• Experience with ticket-handling system is an advantage
• Documentation skills, excellent verbal and written communication skills
• Experience in using MS Office and end-user applications

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce