Service Delivery Coordinator

PitCia iT; Kota Kinabalu; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Kota Kinabalu is seeking a Service Delivery Coordinator to oversee service delivery in the data center, focusing on structured cabling and hardware projects. The ideal candidate will have 3–5 years of experience in data center operations, strong coordination and communication skills, and relevant certifications. This role offers competitive compensation and the opportunity to be part of a growing team.

Qualifications

• 3–5 years of experience in data center operations, service coordination, or structured cabling work.
• Knowledge of rack & stack best practices and hardware lifecycle management.
• Certification in data center or cabling standards is an advantage.

Responsibilities

• Oversee and coordinate end-to-end service delivery activities in the data center.
• Ensure compliance with industry standards, customer requirements, and organizational policies.
• Coordinate the installation, testing, and documentation of cabling.

Skills

Structured cabling systems

Coordination

Communication

Stakeholder management

Proficiency in MS Office

ITSM tools

Education

Diploma/Degree in Information Technology, Engineering, or related field

Tools

ServiceNow

Remedy

Job description

Overview

Position Overview

Position — Service Delivery Coordinator – Data Center Cabling & Hardware Works

The Service Delivery Coordinator is responsible for overseeing and coordinating end-to-end service delivery activities in the data center, with a focus on structured cabling works, rack & stack installations, and hardware refresh projects. This role ensures that all activities are executed in compliance with industry standards, customer requirements, and organizational policies. The coordinator serves as the central point of contact between clients, vendors, and internal teams, ensuring seamless communication, timely execution, and accurate documentation.

Key Responsibilities

Cabling Works

• Coordinate the installation, testing, labeling, and documentation of copper and fiber cabling.
• Ensure cabling activities comply with TIA/EIA, ISO/IEC, and data center standards.
• Maintain accurate patching schedules, MOPs, and as-built records.

Rack & Stack Activities

• Plan and oversee the installation of servers, network devices, and storage systems into racks.
• Ensure proper cable management, power distribution, and airflow optimization.
• Verify rack layouts, equipment labeling, and update inventory records.

Hardware Refresh & Delivery

• Coordinate the delivery, staging, and secure movement of IT equipment into the data center.
• Manage hardware refresh projects, including decommissioning, replacement, and asset tagging.
• Liaise with vendors and logistics providers to ensure on-time delivery and compliance with security requirements.
• Oversee proper disposal or return of decommissioned equipment.

Operational Coordination

• Track and monitor service requests, incidents, and change tickets related to cabling and hardware works.
• Support troubleshooting of cabling faults and installation issues.
• Provide regular updates and reports to stakeholders and management.

Quality, Safety & Compliance

• Conduct site inspections to ensure adherence to safety regulations and work standards.
• Ensure all works comply with data center access control, security, and EHS requirements.
• Support internal and external audits by providing accurate documentation.

Qualifications & Skills

• Diploma/Degree in Information Technology, Engineering, or related field.
• 3–5 years of experience in data center operations, service coordination, or structured cabling work.
• Knowledge of structured cabling systems, rack & stack best practices, and hardware lifecycle management.
• Familiarity with IT infrastructure (servers, storage, networking equipment).
• Strong coordination, communication, and stakeholder management skills.
• Proficiency in MS Office and ITSM tools (e.g., ServiceNow, Remedy).
• Certification in data center or cabling standards (e.g., BICSI, DCIM) is an advantage.

For Quick Response

• You can apply with the details below
• Current & Expected CTC
• Joining Availability

About Us

PitCia iT is a global technology and consulting company specializing in SAP consultation, ERP development, Odoo ERP implementation, AI/ML software development, and enterprise solutions. We are expanding our operations in Taipei (Taiwan) and are looking for a Financial Coordinator to join our growing team.

Good luck, and we wish you all the best

Team PitCia

Mobile: India:([phone], Australia:([phone]

Email:[e-mail]

Web:www.pitcia.com