Service Crew

HAVE FUN KL SDN. BHD.; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

HAVE FUN KL SDN. BHD. in Kuala Lumpur is seeking a customer-oriented team member for front-of-house operations in a fast-paced venue.

The role requires good English and Mandarin, a friendly attitude, and the ability to handle reservations, greet guests, take orders, and support basic karaoke/mic operations. Shift work, weekends and public holidays are included. Qualifications include a minimum SPM or equivalent, 1–2 years in customer service, hospitality or F&B, and willingness to learn POS

Qualifications

• Minimum SPM qualification or equivalent; Diploma in Hospitality/F&B is an advantage.
• At least 1–2 years of experience in customer service, hospitality, or F&B; fresh graduates are also encouraged to apply.
• Good communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.
• Pleasant personality with a positive attitude and strong customer service mindset.
• Able to work in a fast-paced environment and handle pressure during peak hours.
• Basic knowledge of POS systems or willingness to learn.
• Willing to work on shifts, weekends, and public holidays.
• Team player with good interpersonal skills.
• Physically fit to perform operational duties.

Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guest to designated room.
• Record orders, serve food and beverages.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad-hoc duties assigned by superior.

Skills

Customer service

Hospitality

F&B

English & Mandarin

Team player

Communication skills

POS systems

Education

SPM or equivalent

Diploma in Hospitality/F&B (advantage)

Tools

POS systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum SPM qualification or equivalent; Diploma in Hospitality/F&B is an advantage.

At least 1–2 years of experience in customer service, hospitality, or F&B; fresh graduates are also encouraged to apply.

Good communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

Pleasant personality with a positive attitude and strong customer service mindset.

Able to work in a fast-paced environment and handle pressure during peak hours.

Basic knowledge of POS systems or willingness to learn.

Willing to work on shifts, weekends, and public holidays.

Team player with good interpersonal skills.

Physically fit to perform operational duties.

Key Responsibilities:

• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guest to designated room.
• Record orders, serve food and beverages.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad-hoc duties assigned by superior.