Service Advisor

German Motors; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive dealership in Selangor, Malaysia, is seeking a motivated Service Advisor to join their team. This role involves providing exceptional customer service, managing repair processes, and liaising with workshop teams. Candidates should have 3-4 years of experience in a customer-facing automotive role and possess strong communication and technical skills. The company offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Minimum 3-4 years of experience as a Service Advisor or in a similar customer-facing automotive role.
• Strong communication and interpersonal skills.
• Good technical knowledge of automotive systems and the repair process.
• Proficient in using automotive software and computer systems.
• Excellent problem-solving and time-management skills.
• A team player with a positive attitude.

Responsibilities

• Act as the primary point of contact for customers.
• Efficiently schedule and coordinate vehicle servicing and repair appointments.
• Liaise with the workshop team to ensure timely completion of all work.
• Provide customers with detailed estimates and obtain approvals for repairs.
• Maintain excellent communication with customers throughout the service process.
• Ensure all customer records and job details are accurately documented.
• Identify and recommend additional services or parts.
• Promote and sell our range of automotive products and services.

Skills

Customer service

Technical knowledge of automotive systems

Communication skills

Problem-solving skills

Time management

Team player

Tools

Automotive software

Job description

We are seeking a highly motivated and customer-focused Service Advisor to join our team at German Motors Sdn Bhd in Petaling Jaya, Selangor. As a Service Advisor, you will play a crucial role in providing exceptional customer service and managing the repair and maintenance process for our valued clients and their vehicles.

What you'll be doing

• Act as the primary point of contact for customers, listening to their concerns and requirements, and providing tailored solutions
• Efficiently schedule and coordinate vehicle servicing and repair appointments
• Liaise with the workshop team to ensure timely and high-quality completion of all work
• Provide customers with detailed estimates and obtain approvals for necessary repairs
• Maintain excellent communication with customers throughout the service process
• Ensure all customer records and job details are accurately documented
• Identify and recommend additional services or parts that could benefit the customer’s vehicle
• Promote and sell our range of automotive products and services

What we're looking for

• Minimum 3-4 years of experience as a Service Advisor or in a similar customer‑facing automotive role
• Strong communication and interpersonal skills, with the ability to provide excellent customer service
• Good technical knowledge of automotive systems and the repair process
• Proficient in using automotive software and computer systems
• Excellent problem‑solving and time‑management skills
• A team player with a positive attitude and the ability to work well under pressure

What we offer

• Competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement
• Focus on work‑life balance and employee wellbeing to thrive both in your role and personal life

About us

German Motors Sdn Bhd is a leading automotive dealership and service provider in the Klang Valley region. With a reputation for excellence and a commitment to customer satisfaction, we have been serving the community for over 20 years. Our team of dedicated professionals is passionate about delivering the highest standards of service and maintaining the performance and reliability of our client's vehicles.

Apply now to become our next Service Advisor and be a part of our growing team!