Service Advisor

Carsome Sdn Bhd; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Job summary

Carsome Sdn Bhd in Malaysia is seeking a Technical Support Executive to join our growing team. You will follow established support processes, troubleshoot complex cases, and collaborate with the Primary Technical Support team to deliver timely solutions.

The role involves handling internal and customer call flows, generating regular reports for the TSA Manager, and occasional site visits. Strong analytical, communication and automotive knowledge are essential.

Qualifications

• Proficiency in MS PowerPoint, Word and Excel.
• Experience with ATS or recruitment software is a plus.
• Strong analytical and communication skills.

Responsibilities

• Follow all Technical Support processes.
• Performs additional related duties as assigned by management.
• Solve cases requiring in-depth troubleshooting and cases where the Customer needs resolution.
• Work closely with Primary Technical Support to provide solutions.
• Handle the call flow from internal/external sources.
• Daily, weekly and monthly reporting to TSA Manager.
• Site visits may be required.
• Communicate and share knowledge with other L2 engineers.
• Understand the source of the quality problem.
• Liaise with inter-department requirements to improve service levels.

Skills

PowerPoint

Word

Excel

Tools

ATS

Job description

Our growing company is searching for experienced candidates for the position of technical support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Your Day to Day

Follow all Technical Support processes

Performs additional related duties as assigned by management

Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution

Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an

Handle the call flow from internal/external

Daily, weekly and monthly reporting of working to TSA Manager

Site visit may be required

Communicate and share knowledge with other L2 engineers Primary Support

Understand the source of the quality problem

Liaise/support inter-department requirements to increase service level to our customers

Your Know How

Ability to identify the problem quickly.

Good knowledge of automotive

Effective analytical and communication skills.

Good reading, computer, and mathematics skills.

Ability to learn new technology and repair and service procedures and specifications.

Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).

Unlock job insights

Hirer responsiveness Salary match Number of applicants

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my