Executive, Enterprise IT Services

Carsome Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

CARSOME is seeking an Enterprise IT Support professional to provide frontline IT support across hardware, software, network, and asset management for multiple business units. The role requires strong documentation, onboarding/offboarding support, and access provisioning across various tools.

The ideal candidate has a diploma in IT, 2–4 years in IT support, and hands-on troubleshooting experience. Flexibility to travel regionally and occasional after-hours work is required.

Qualifications

• Minimum Diploma in Computer Science, Information Technology, or related field.
• Minimum 2–4 years in IT support or corporate IT operations.
• Strong hands-on experience in IT support: hardware and software troubleshooting.
• Familiarity with Active Directory, Google Workspace, M365, MDM, and VPN tools.
• Understanding of IT asset management and access provisioning processes.
• Good communication skills in English, both oral and written.
• Customer-focused with strong interpersonal skills.
• Reliable, organised, and able to manage multiple tasks simultaneously.
• Have own transport and willing to travel to regional offices when required.
• Able to work after hours or weekends when required.

Responsibilities

• Provide L1 & L2 support for hardware (PC/laptop/server), OS (Windows, macOS), network (LAN/WAN), PABX, and printers.
• Respond promptly to incidents and service requests via ticketing system, phone, or on-site.
• Troubleshoot and resolve hardware, software, and connectivity issues for end-users.
• Escalate unresolved issues to the Assistant Manager or relevant team with complete documentation.
• Manage laptop/hardware preparation, deployment, and retrieval during onboarding/offboarding.
• Maintain accurate and up-to-date IT asset records in the ITAM system.
• Provision and deprovision user accounts (email, workplace, business applications) during onboarding/offboarding.
• Manage access for CMS, TC, DingTalk, VPN, telephony, and other business tools.
• Assist in raising IT procurement requests (PR/PO) for hardware, software, and services.
• Ensure policies and SOPs are adhered to in all day-to-day IT activities.

Skills

IT support

Troubleshooting

Active Directory

Google Workspace

M365

MDM

VPN tools

Education

Diploma in Computer Science / IT or related

Tools

Ticketing system

ITAM system

PABX

Job description

The Enterprise IT Support role provides frontline IT support to all Carsome business units, covering hardware, software, network, device management, and user access services.

Key responsibilities

Provide L1 & L2 support for hardware (PC/laptop/server), OS (Windows, macOS), network (LAN/WAN), PABX, and printers.

Respond promptly to incidents and service requests via ticketing system, phone, or on-site.

Troubleshoot and resolve hardware, software, and connectivity issues for end-users.

Escalate unresolved issues to the Assistant Manager or relevant team with complete documentation.

Manage laptop/hardware preparation, deployment, and retrieval during onboarding/offboarding.

Maintain accurate and up-to-date IT asset records in the ITAM system.

Provision and deprovision user accounts (email, workplace, business applications) during onboarding/offboarding.

Manage access for CMS, TC, DingTalk, VPN, telephony, and other business tools.

Assist in raising IT procurement requests (PR/PO) for hardware, software, and services.

Ensure policies and SOPs are adhered to in all day-to-day IT activities.

About you

Minimum Diploma in Computer Science, Information Technology, or related field.

Minimum 2–4 years in IT support or corporate IT operations.

Strong hands‑on experience in IT support: hardware and software troubleshooting.

Familiarity with Active Directory, Google Workspace, M365, MDM, and VPN tools.

Understanding of IT asset management and access provisioning processes.

Good communication skills in English, both oral and written.

Customer‑focused with strong interpersonal skills.

Reliable, organised, and able to manage multiple tasks simultaneously.

Have own transport and willing to travel to regional offices when required.

Able to work after hours or weekends when required.

CARSOME is Southeast Asia’s largest integrated car e‑commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end‑to‑end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e‑commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end‑to‑end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my