Server Engineer

KDDI Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

KDDI Malaysia Sdn. Bhd. seeks a seasoned Server & Infrastructure Engineer to implement, configure, and deploy enterprise server environments in Kuala Lumpur.

You will conduct site surveys, build servers, configure OSs (Windows/Linux), and set up virtualization platforms (VMware/Hyper-V), ensuring minimal downtime during migrations. You will also lead DR planning, perform UAT, and create comprehensive documentation while coordinating with vendors and client IT teams to ensure seamless handovers

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent practical experience).
• Proven hands-on experience configuring and troubleshooting in live production environments.
• Experience with L2/3 troubleshooting and vendor escalation (Dell, HPE, Microsoft, etc.).

Responsibilities

• Implement, configure, and deploy server and system infrastructure based on approved designs (physical servers, virtualization platforms, storage, OS environments, cloud solutions).
• Perform site surveys, server builds, OS installation/configuration (Windows Server, Linux), and virtualization platform setup (VMware, Hyper-V, or similar).
• Conduct data migration, system integration, and cutover activities with minimal downtime.
• Execute backup and disaster recovery setup, testing, and validation.
• Perform User Acceptance Testing (UAT) and validate deployed systems against design documents and customer requirements.
• Prepare and maintain technical documentation: Low-level design, installation work procedure, testing plan, completion document including system architecture diagram, configuration records, and handover documents.
• Troubleshoot and resolve server, storage, OS, and virtualization incidents during implementation and warranty/support periods.
• Provide Level 2/3 technical support and act as an escalation point for junior engineers and helpdesk teams.
• Conduct root cause analysis and implement corrective actions.
• Coordinate with vendors on complex issues requiring vendor escalation.
• Act as a technical point of contact for clients during project delivery.
• Provide training, documentation, and knowledge transfer to client IT teams when required.
• Build strong relationships to ensure customer satisfaction and retention.
• Collaborate with presales/solution architects during handover to clarify design intent and flag implementation risks or gaps.
• Work closely with presales engineers, project managers, and vendor partners to ensure seamless handover from design to implementation.
• Provide feedback to sales and presales teams for continuous improvement.
• Contribute to internal runbooks, SOPs, and knowledge base articles.

Skills

Server hardware

Virtualization

Windows Server

Linux

SAN/NAS

Backup & DR

Cloud platforms

Monitoring tools

Root cause analysis

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

VMware vSphere/ESXi

Microsoft Hyper-V

Dell/HP hardware

Veeam

Commvault

SolarWinds

Zabbix

PRTG

Job description

Implement, configure, and deploy server and system infrastructure based on approved designs (physical servers, virtualization platforms, storage, OS environments, cloud solutions).

Perform site surveys, server builds, OS installation/configuration (Windows Server, Linux), and virtualization platform setup (VMware, Hyper-V, or similar).

Conduct data migration, system integration, and cutover activities with minimal downtime.

Execute backup and disaster recovery setup, testing, and validation.

Perform User Acceptance Testing (UAT) and validate deployed systems against design documents and customer requirements.

Prepare and maintain technical documentation:
Low-level design, installation work procedure, testing plan, completion document including system architecture diagram, configuration records, and handover documents.

Support & Troubleshooting

Troubleshoot and resolve server, storage, OS, and virtualization incidents during implementation and warranty/support periods.

Provide Level 2/3 technical support and act as an escalation point for junior engineers and helpdesk teams.

Conduct root cause analysis and implement corrective actions.

Coordinate with vendors (Dell, HPE, Microsoft, VMware, etc.) on complex issues requiring vendor escalation.

Act as a technical point of contact for clients during project delivery.

Provide training, documentation, and knowledge transfer to client IT teams when required.

Build strong relationships to ensure customer satisfaction and retention.

Collaborate with presales/solution architects during handover to clarify design intent and flag implementation risks or gaps.

Work closely with presales engineers, project managers, and vendor partners to ensure seamless handover from design to implementation.

Provide feedback to sales and presales teams for continuous improvement.

Contribute to internal runbooks, SOPs, and knowledge base articles.

Quality & Compliance

Ensure adherence to industry standards, security best practices, and company policies.

Maintain accurate records of configurations, changes, and support activities.

Required Skills & Qualifications

Technical Expertise

Solid working knowledge of server hardware (Dell, HPE, or similar) — installation, configuration, and troubleshooting.

Practical experience with virtualization platforms (VMware vSphere/ESXi, Microsoft Hyper-V, or equivalent).

Hands-on experience with Windows Server and/or Linux administration (installation, patching, troubleshooting).

Experience with storage systems (SAN/NAS) — configuration, provisioning, and basic troubleshooting.

Experience with backup and disaster recovery solutions (Veeam, Commvault, or similar).

Familiarity with cybersecurity solutions (endpoint protection, identity management, etc.).

Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure.

Exposure to hyper-converged infrastructure (Nutanix, VxRail, or similar) — a plus.

Familiarity with monitoring tools (SolarWinds, Zabbix, PRTG).

Comfortable working independently on standard project implementations, escalating appropriately on complex/edge cases.

Strong troubleshooting methodology and root‑cause analysis skills.

Ability to produce clear technical documentation (as-built, configs, diagrams).

Experience

5+ years of hands‑on experience in server/system implementation with major vendors (Dell, HPE, Lenovo, AWS, Azure, VMware, Hyper-V, Veeam, etc).

Proven hands‑on experience configuring and troubleshooting in live production environments.

Experience with L2/3 troubleshooting and vendor escalation (Dell, HPE, Microsoft, etc.).

Background in enterprise system integration projects.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent practical experience).

Microsoft Certified: Windows Server Hybrid Administrator or equivalent — preferred.

AWS Certified Solutions Architect – Associate — preferred.

VMware VCP — preferred.

Vendor hardware certifications (Dell, HPE) — a plus.

Company Overview

KDDI Malaysia started operations in 1992, and has been supported its customers in Malaysia. Our offices are situated in the heart of Kuala Lumpur.

KDDI Malaysia is a subsidiary of KDDI Corporation, a one‑stop provider that offers a multitude of communication services. KDDI Malaysia provides comprehensive global and local ICT solutions as well as support for business development in Malaysia using our close teamwork with our headquarters, our Singapore office (the regional headquarters) and other subsidiaries in the region.

KDDI Malaysia offers variety of services, from international network services and LAN establishment to the supply of one PC unit, providing high quality support.

Computer Software & Networking 11-50 employees