Senior Technical Support Engineer – Cryogenic & Rotating Equipment

Nikkiso Co., Ltd.; Malaysia; On-site; MYR 80,000 - 110,000; Full time

Job summary

Nikkiso Co., Ltd. is looking for a Regional Technical Support Engineer to act as the technical authority for complex cryogenic and rotating equipment systems. This position is vital in ensuring product reliability and customer confidence through advanced troubleshooting and root cause analysis.

Ideal candidates will have a Bachelor's degree in Mechanical Engineering, over 10 years of relevant experience, and a strong technical background in industrial manufacturing. The role involves collaboration with various teams and may require global travel.

Qualifications

• 10+ years of experience in industrial manufacturing or service environments.
• Proven experience supporting precision rotating and reciprocating equipment.
• Experience with cryogenic processes and systems.

Responsibilities

• Provide high-level troubleshooting support for complex equipment and system issues.
• Address customer technical concerns with urgency and professionalism.
• Lead root cause analysis investigations for product quality failures.
• Oversee the complete warranty claims process.

Skills

Technical acumen in rotating equipment and cryogenic systems

Troubleshooting and diagnostic capability

Root cause analysis and problem-solving skills

Excellent written and verbal communication skills

Education

Bachelor’s degree in Mechanical Engineering or related technical discipline

Job description

Nikkiso Co., Ltd. is looking for a Regional Technical Support Engineer to act as the technical authority for complex cryogenic and rotating equipment systems. This position is vital in ensuring product reliability and customer confidence through advanced troubleshooting and root cause analysis.

Ideal candidates will have a Bachelor's degree in Mechanical Engineering, over 10 years of relevant experience, and a strong technical background in industrial manufacturing. The role involves collaboration with various teams and may require global travel.