Technical Support Engineer

Nikkiso Co., Ltd.; Malaysia; On-site; MYR 80,000 - 110,000; Full time

Job summary

Nikkiso Co., Ltd. is looking for a Regional Technical Support Engineer to act as the technical authority for complex cryogenic and rotating equipment systems. This position is vital in ensuring product reliability and customer confidence through advanced troubleshooting and root cause analysis.

Ideal candidates will have a Bachelor's degree in Mechanical Engineering, over 10 years of relevant experience, and a strong technical background in industrial manufacturing. The role involves collaboration with various teams and may require global travel.

Qualifications

• 10+ years of experience in industrial manufacturing or service environments.
• Proven experience supporting precision rotating and reciprocating equipment.
• Experience with cryogenic processes and systems.

Responsibilities

• Provide high-level troubleshooting support for complex equipment and system issues.
• Address customer technical concerns with urgency and professionalism.
• Lead root cause analysis investigations for product quality failures.
• Oversee the complete warranty claims process.

Skills

Technical acumen in rotating equipment and cryogenic systems

Troubleshooting and diagnostic capability

Root cause analysis and problem-solving skills

Excellent written and verbal communication skills

Education

Bachelor’s degree in Mechanical Engineering or related technical discipline

Job description

Job Overview

Be the Technical Authority Behind Critical Infrastructure

Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical authority supporting our service centers in Korea, field service teams, and customers.

This role is central to ensuring product reliability, operational excellence, and customer confidence across complex cryogenic and rotating equipment systems. You will provide advanced troubleshooting support, lead root cause investigations, oversee warranty processes, and guide engineering decisions that directly impact safety, performance, and long-term product integrity.

If you are a senior technical professional who thrives on solving complex equipment challenges, influencing cross-functional teams, and elevating service excellence — this is a high-impact opportunity.

Responsibilities

Advanced Technical Support

• Provide high-level troubleshooting support across North America for complex equipment and system issues.
• Serve as a technical escalation point for service centers and field service teams.
• Support workshops with engineering decisions regarding part usability, rework disposition, and repair methodologies.
• Ensure strong product knowledge exists across current and new product lines.

Customer & Field Support

• Address customer technical concerns and performance issues with urgency and professionalism.
• Promote a strong customer-focused culture across the service organization.
• Support field service teams with technical guidance before, during, and after site interventions.
• Generate detailed repair and overhaul reports for customers.

Root Cause & Continuous Improvement

• Lead root cause analysis investigations for product quality or reliability failures.
• Implement corrective and preventive actions to reduce recurrence.
• Monitor and analyze customer feedback and complaint data to identify systemic improvements.
• Develop preventative measures to enhance product reliability and service execution.

Warranty & Reliability Management

• Oversee the complete warranty claims process, including evaluation, approval/rejection decisions, and documentation.
• Perform warranty data analysis to identify trends, measure KPIs, and report findings to leadership.
• Maintain accurate and comprehensive warranty records.
• Provide recommendations to engineering and operations based on data-driven insights.

Knowledge Development & Communication

• Develop technical tools, work instructions, presentations, and communication materials.
• Support internal knowledge-sharing initiatives across the North American organization.
• Contribute to product documentation, service bulletins, and standardized technical guidance.

Qualifications

Required Qualifications

• Bachelor’s degree (or higher) in Mechanical Engineering or related technical discipline.
• 10+ years of experience in industrial manufacturing or service environments.
• Proven experience supporting precision rotating and reciprocating equipment.
• Experience with cryogenic processes and systems.
• Strong technical background in industrial manufacturing and aftermarket services.
• Experience in product-based or service-based industrial companies.

Core Competencies

• Deep technical acumen in rotating equipment and cryogenic systems.
• Advanced troubleshooting and diagnostic capability.
• Strong root cause analysis and problem-solving skills.
• High accountability and results-driven mindset.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional teams without direct authority.
• Strong customer focus and business acumen.
• Knowledge of sales and service processes within industrial markets.
• Continuous improvement and innovation mindset.

Work Environment

• Combination of office, workshop, and customer site environments.
• Collaboration with service centers, field teams, engineering, and leadership.
• Global and regional travel required based on business needs.