Senior Technical Sales Account Specialist

TDCX Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Job summary

TDCX Malaysia, a Singapore-headquartered global BPO, seeks a Senior Technical Sales Account Specialist to drive cloud solutions awareness and revenue growth in Malaysia. You will serve as a trusted technical advisor, guiding customers through cloud products, services and support.

You will build relationships, upsell and cross-sell, deliver pre- and post-sales technical guidance, and work with product teams to tailor offerings.

Qualifications

• 3+ years in inside/field sales as a presales/solutions engineer with extensive experience in cloud solutions
• Cloud platforms familiarity (Azure/AWS/Google Cloud) is preferred
• Strong English communication and presentation skills

Responsibilities

• Serve as a trusted technical advisor, guiding customers through the technical intricacies of cloud products, services and overall solutions
• Provide in-depth technical knowledge to advise customers on how products and services meet their needs
• Build and maintain strong relationships with customers, identifying opportunities for upselling and cross-selling
• Drive sales growth by acquiring new business and expanding sales within existing accounts
• Offer pre- and post-sales technical support, train customers on product usage, and ensure effective solutions
• Collaborate with product and other teams to ensure solutions meet customer needs and improve services
• Contribute to refining sales processes, methods and strategies

Skills

Excellent English communication

Excellent presentation skills

Cloud sales experience

Education

Diploma/Degree

Job description

Senior Technical Sales Account Specialist

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Service as a trusted technical advisor, guiding customers through the technical intricacies of cloud products, services and over all solutions
• Provide in-depth technical knowledge to advice customers on how products and services can meet their specific needs
• Build and maintain strong relationships with customers, understanding their evolving needs and identifying opportunities for upselling and or cross-selling.
• Drive sales growth by acquiring new business and increasing sales withing existing accounts.
• Offer pre- and post-sales technical support, train customers on product usage, and ensure accuracy and effectiveness of recommended solutions
• Work with product and other teams to ensure products meet customer needs and to improve overall service offerings
• Contribute to the development and refinement of sales processes, methods, and strategies.
• Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success
• Understand and maintain competitive analysis for cloud solutions and differentiations across the territories
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Excellent English communication/written skills
• Minimum academic qualification: Diploma/Degree
• Minimum 3+ years in inside/field sales as a presales/ solutions engineer with extensive experience in cloud solutions, preferably in Microsoft Azure / AWS / Google Cloud / etc
• Architecture certification from any cloud service provider is a plus (AWS architect, Azure architect, Microsoft Cloud Associate/ Specialist, etc)
• Excellent presentation skills
• Excellent track record of achieving revenue targets and ability to work with diverse teams

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Basic Salary + Commission

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le