Senior Technical Consultant 2080

User Experience Researchers Pte.Ltd; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

User Experience Researchers Pte.Ltd in Cyberjaya is seeking a Senior Technical Consultant to own the end-to-end document extraction lifecycle, from onboarding and configuration through UAT to production support.

You will analyze requirements for field-level data extraction across invoices, booking documents, and customs forms, and coordinate with Business, Vendors and IT to ensure smooth onboarding and stable production.

Qualifications

• Proven experience in end-to-end document extraction workflows.
• Strong ability to analyse field-level data extraction requirements.
• Experience with prompt-based extraction and structured outputs.

Responsibilities

• Own end-to-end document extraction lifecycle from onboarding to production support.
• Perform requirement analysis for field-level data extraction across docs.
• Triage issues and determine root cause related to prompts, data quality, or integrations.
• Coordinate with Business, Vendors and IT for onboarding and production stability.
• Manage UAT, issue tracking and ensure extraction accuracy meets standards.
• Define and maintain onboarding playbooks, validation frameworks, and runbooks.
• Handle country- or customer-specific variations while aligning with global solutions.

Skills

Prompt engineering

JSON/schema validation

System integrations

Configuration management

Debugging issues

Tools

CargoWise

APIs

EIP patterns

Job description

About the job Senior Technical Consultant 2080

Key Responsibilities:

• Own the end-to-end document extraction lifecycle, from onboarding and configuration through UAT to production support.
• Conduct requirement analysis for field-level data extraction across various document types (e.g., invoices, booking documents, customs forms).
• Perform issue triage and root cause analysis, identifying whether issues stem from prompts, data quality, or system/integration gaps.
• Coordinate with cross-functional stakeholders (Business, Vendors, IT) to ensure smooth onboarding and maintain production stability.
• Manage User Acceptance Testing (UAT), including issue tracking, validation, and ensuring extraction accuracy meets defined standards.
• Define and maintain processes, including onboarding playbooks, validation frameworks, and support runbooks.
• Handle country- or customer-specific variations (e.g., NL / Medtronic scenarios) while aligning with global solutions.

Technical Skillset:

• Strong experience in prompt engineering for structured data extraction, including field-level accuracy, precedence logic, and handling edge cases.
• Proficiency in JSON/schema validation and structured output analysis.
• Solid understanding of system integrations, including APIs, Enterprise Integration Patterns (EIP), and downstream systems (e.g., CargoWise).
• Experience in configuration and version management of extraction logic across DEV, UAT, and PROD environments.
• Ability to debug extraction issues using logs, outputs, and test datasets.