Senior Support Engineer (L2/L3) - Veeva Vault

Arcondis Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Arcondis Group in Malaysia invites a Support Engineer to provide Level 2/3 technical and configuration support for Veeva Vault eTMF and related environments. You will resolve complex issues, assist with system configuration, and coordinate releases across development, validation, and production.

You will mentor junior team members, ensure security and compliance, and collaborate with cross-functional teams to maintain stable, improving services.

Qualifications

• Associate or bachelor’s degree in IT, CS or related field preferred.
• Solid troubleshooting and root-cause analysis abilities.
• Strong coordination and communication across teams.

Responsibilities

• Resolve Level 2/3 technical issues for Veeva Vault eTMF and related modules.
• Coordinate releases and deployments across environments.
• Provide guidance and mentoring to junior teammates.
• Maintain security, access provisioning, and compliance.
• Collaborate with cross-functional teams to improve services.
• Produce documentation and knowledge articles.

Skills

Advanced troubleshooting

Root-cause analysis

Multitasking

Cross-functional collaboration

Mentoring

Communication

Education

Associate or Bachelor’s degree in IT/CS

Tools

Jira

ServiceNow

Job description

Arcondis Group in Malaysia invites a Support Engineer to provide Level 2/3 technical and configuration support for Veeva Vault eTMF and related environments. You will resolve complex issues, assist with system configuration, and coordinate releases across development, validation, and production.

You will mentor junior team members, ensure security and compliance, and collaborate with cross-functional teams to maintain stable, improving services.