Veeva Applications L2 Support Engineer - Global

Arcondis Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Arcondis Group in Kuala Lumpur is seeking a Support Engineer for Veeva applications to provide Level 2 support for Veeva platforms used by a global pharmaceutical client.

You will resolve complex issues, support configuration and releases, and collaborate with client stakeholders, vendors and delivery teams to maintain compliant services across Commercial, Medical, Clinical, Safety and Regulatory processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field.
• 3–5 years of Level 2 application support in enterprise environments.
• Understanding of ITIL-based service delivery and incident management.
• Experience supporting SaaS applications; vendor coordination.
• Life sciences or regulated industries experience preferred.

Responsibilities

• Provide Level 2 support for Veeva platforms including CRM, MedComms, eTMF, CTMS, RIMS and Safety.
• Act as escalation point for incidents from Level 1 support and end users.
• Analyze issues across configuration, integrations, data and security.
• Perform minor configuration changes and data corrections.
• Coordinate defects with Level 3 support, Veeva and vendors.
• Support releases via regression testing and post-release activity.
• Maintain GxP compliance, validation status and audit readiness.
• Maintain support documentation and procedures.
• Participate in service reviews and continuous improvement.
• Collaborate with client business users and IT teams across regions.

Skills

Analytical thinking

Problem solving

Documentation

Communication skills

English fluency

English proficiency

Team collaboration

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Veeva CRM

Vault eTMF

Vault CTMS

Vault RIM

Salesforce

Job description

Arcondis Group in Kuala Lumpur is seeking a Support Engineer for Veeva applications to provide Level 2 support for Veeva platforms used by a global pharmaceutical client.

You will resolve complex issues, support configuration and releases, and collaborate with client stakeholders, vendors and delivery teams to maintain compliant services across Commercial, Medical, Clinical, Safety and Regulatory processes.