Veeva Platform L2 Support Engineer

Arcondis Group; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Arcondis Group in Kuala Lumpur seeks a capable L2 Support Engineer to provide second-line support for Veeva platforms and related SaaS systems. You will resolve complex issues, assist with configurations, and coordinate with vendors to keep services compliant and stable across regions.

Key responsibilities include incident escalation, data and security analysis, and ensuring post-release support and audit readiness. Strong English communication and ITIL familiarity are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field.
• Equivalent practical experience may qualify.
• Understanding of ITIL-based service delivery is desirable.

Responsibilities

• Provide Level 2 support for Veeva CRM, Veeva MedComms, eTMF, CTMS, RIMS and Safety or Pharmacovigilance systems.
• Act as the escalation point for incidents and service requests raised by Level 1 support and end users.
• Analyse issues involving configuration, integrations, data, security and user access.
• Perform minor configuration changes, data corrections and operational support activities in accordance with procedures and change-management controls.
• Coordinate complex defects and platform issues with Level 3 support, Veeva support and other vendors.
• Support releases through regression testing, deployment validation and post-release support.
• Maintain GxP compliance, validation status and audit readiness.
• Maintain support documentation, knowledge articles and operating procedures.
• Participate in service reviews, incident trend analysis and continuous‑improvement activities.
• Collaborate with client business users, IT teams and managed‑service colleagues across regions.

Skills

Analytical thinking

Problem solving

Documentation

Communication

English proficiency

Education

Bachelor’s degree in Computer Science or related field

Job description

Arcondis Group in Kuala Lumpur seeks a capable L2 Support Engineer to provide second-line support for Veeva platforms and related SaaS systems. You will resolve complex issues, assist with configurations, and coordinate with vendors to keep services compliant and stable across regions.

Key responsibilities include incident escalation, data and security analysis, and ensuring post-release support and audit readiness. Strong English communication and ITIL familiarity are essential.