Senior Store Manager | Nike | Klang Valley

GMG; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

GMG is seeking a dynamic, sales-driven Store Manager to lead our Nike retail team in Kuala Lumpur. You will be the heartbeat of the store, driving performance, coaching your team, and ensuring every customer leaves inspired.

You will balance frontline leadership with operational excellence, manage staffing, inventory, and visual merchandising, and fiercely pursue sales targets while upholding Nike’s brand standards.

Qualifications

• 3–5 years of retail management experience, preferably in sports, fashion, or lifestyle brands.
• Proven ability to lead and develop a high-performing sales team.
• Passion for sports, service excellence, and sales performance.
• Strong communication and problem-solving skills with hands-on leadership.
• Ability to thrive in a fast-paced, high-energy environment.
• Results-driven mindset with hunger to exceed targets.

Responsibilities

• Lead, motivate, and develop your team to deliver outstanding customer experiences and strong sales results.
• Drive sales targets through effective team engagement and performance management.
• Create an energetic, service-focused environment reflecting Nike’s brand values.
• Coach and train team members on product knowledge, service standards, and selling skills.
• Monitor and analyze store KPIs to identify opportunities for improvement.
• Manage store operations including inventory accuracy, visual merchandising, and brand compliance.
• Handle staffing, scheduling, and performance issues promptly.
• Build discipline, accountability, and a winning culture that celebrates growth.

Skills

Retail management

Team leadership

Customer service

Sales-driven

Job description

We’re looking for a dynamic, sales-driven Store Manager to lead our Nike retail team. You’ll be the heartbeat of the store — driving performance, coaching your team, and ensuring every customer leaves feeling inspired.

This role is made for someone who is energetic, hungry to achieve results, passionate about sports, and loves delivering exceptional service. You’ll balance frontline leadership with operational excellence, ensuring both your people and your store perform at their best.

What You’ll Do

• Lead, motivate, and develop your team to deliver outstanding customer experiences and strong sales results.
• Drive daily, weekly, and monthly sales targets through effective team engagement and performance management.
• Create an energetic, service-focused environment that reflects Nike’s brand values and consumer-first mindset.
• Coach and train team members on product knowledge, service standards, and selling skills.
• Monitor and analyze store KPIs to identify opportunities for improvement.
• Manage store operations — including inventory accuracy, visual merchandising, and compliance with brand standards.
• Handle staffing matters, scheduling, and performance issues promptly and professionally.
• Build team discipline, accountability, and a winning culture that celebrates results and growth.

What You Bring

• Minimum 3–5 years of retail management experience, preferably in sports, fashion, or lifestyle brands.
• Proven ability to lead, inspire, and develop a high-performing sales team.
• Passion for sports, service excellence, and sales performance.
• Strong communication and problem-solving skills with hands‑on leadership style.
• Ability to thrive in a fast-paced, high‑energy environment.
• A results‑driven mindset — with the hunger to push boundaries and exceed targets.

Note: This position is open to Malaysian citizens only. Visa sponsorship is not available for this role.