Senior Store Associate/Associate - The North Face (JPO)

VF Corporation; Johor; On-site; MYR 28,000 - 39,000; Full time

Job summary

VF Corporation is seeking a Senior Store Associate for The North Face brand in Malaysia. You will welcome customers, provide product knowledge, process transactions, and contribute to store sales goals while maintaining visual merchandising standards.

The role emphasizes customer service, teamwork, and a flexible schedule including weekends and public holidays to meet store needs.

Qualifications

• Minimum SPM or equivalent.
• 1-3 years of retail or customer service experience for Senior Associates.
• Passion for customer service and retail.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work flexible retail hours, including weekends and public holidays.

Responsibilities

• Deliver an exceptional customer experience aligned with VF brand standards.
• Engage customers, understand their needs, and recommend products with accurate information.
• Support sales targets and promote campaigns and membership programs.
• Process transactions accurately and maintain store presentation.
• Assist with inventory management, replenishment, transfers, and stock counts.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Accountability

Education

SPM or equivalent

Job description

Senior Store Associate/Associate - The North Face (JPO)

About VF Corporation

VF Corporation is a global apparel, footwear and accessories company behind iconic lifestyle brands including The North Face®, Vans® and Timberland®. With a purpose-led culture and global reach, we bring together passionate people who are driven to create meaningful impact for consumers, communities and the planet.

Store Associate- The North Face

Position Summary

As a Store Associate/ Senior Store Associate for our The North Face brand, you will serve as the face of the brand and create a memorable shopping experience for customers. You will assist customers in selecting products, provide product knowledge, process transactions, maintain store presentation, and support inventory management while contributing to store sales goals.

Key Responsibilities

Customer Experience

Deliver an exceptional customer experience aligned with VF brand standards.

Engage customers proactively and understand their needs.

Recommend products and provide accurate product information.

Build customer relationships to drive loyalty and repeat visits.

Support the achievement of individual and store sales targets.

Promote current campaigns, promotions, and membership programs.

Demonstrate strong product knowledge across footwear, apparel, and accessories.

Identify upselling and cross-selling opportunities.

Store Operations

Process sales transactions accurately and efficiently.

Handle cash, POS, and payment transactions in accordance with company procedures.

Maintain sales floor standards and visual merchandising presentation.

Support opening and closing store procedures as assigned.

Inventory Management

Assist with receiving, replenishment, transfers, and stock counts.

Support inventory accuracy and loss prevention initiatives.

Maintain stockroom organization and product availability on the sales floor.

Qualifications

Minimum SPM or equivalent.

Previous retail or customer service experience is preferred but not required.

(For Senior Associates) 1-3 years of retail or customer service experience.

Passion for customer service and retail.

Good communication and interpersonal skills.

Positive attitude and willingness to learn.

Ability to work flexible retail hours, including weekends and public holidays.

Customer Focus

Communication Skills

Accountability

Attention to Detail

Physical Requirements

Ability to stand for extended periods.

Ability to lift and move merchandise when required.

Ability to perform tasks involving bending, climbing, or reaching.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Retail Sales Associate?
• Which of the following types of qualifications do you have?

What can I earn as a Retail Sales Associate