Senior Specialist, Fulfillment Operations

VF Corporation; Kuala Lumpur; On-site; MYR 140,000 - 190,000; Full time

Job summary

VF Corporation in Malaysia seeks a Senior Specialist, Fulfillment Operations to own and optimize market-level fulfillment processes. You will drive KPI improvements, governance, and cross‑functional projects with 3PL partners, while building sustainable capability across the organization.

You'll lead operational excellence initiatives, translate requirements into SOPs, and manage multiple workstreams with a focus on reducing defects and improving the customer experience.

Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Operations Management, Business Administration or related discipline.
• Strong experience in fulfillment, warehouse operations, inventory/process control, operational excellence or related supply‑chain functions.
• Strong analytical, root‑cause analysis, process mapping, KPI management and project‑management capability.
• Demonstrated ability to influence cross‑functional stakeholders and 3PL partners without relying on formal authority.
• Strong WMS/SAP/ERP knowledge; Lean, Six Sigma, PMP or equivalent CI/project certification is preferred.
• Able to manage ambiguity and multiple workstreams and make sound independent operational/tactical decisions.

Responsibilities

• Own operational performance and KPI delivery for assigned markets, processes or functional workstreams.
• Independently analyze complex operational issues, identify root causes, assess risks and drive corrective and preventive actions.
• Act as an escalation point and Fulfillment SME for assigned processes, ensuring consistent execution and governance.
• Translate business requirements into operating processes, control points, SOPs and system requirements.
• Manage operational performance with 3PL/LSP partners through KPI reviews, governance routines, action tracking and escalation management.
• Lead cross‑functional operational projects, ensuring clear scope, milestones, risks and outcomes.
• Improve customer experience by reducing recurring logistics defects and strengthening preventive process controls.

Skills

Analytical thinking

Root cause analysis

Process mapping

KPI management

Project management

Influencing cross-functional

Education

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration or related discipline

Tools

WMS/SAP/ERP

Lean/Six Sigma

PMP or CI certification

Job description

Senior Specialist, Fulfillment Operations

Senior Specialist, Fulfillment Operations, SG&MY

Reporting to the Manager, Fulfillment Operations, SG&MY, the Senior Specialist owns defined fulfillment processes, workstreams, and market-level operational deliverables while serving as a subject‑matter expert in operational excellence. Beyond daily coordination, the role independently drives KPI improvement, process governance, 3PL performance, complex issue resolution, cross‑functional projects, transformation readiness, and sustainable capability building.

Operational Ownership & SME Leadership

Own operational performance and KPI delivery for assigned markets, processes or functional workstreams.

Independently analyze complex operational issues, identify root causes, assess risks and drive corrective and preventive actions.

Act as an escalation point and Fulfillment SME for assigned processes, ensuring consistent execution and governance.

Translate business requirements into operating processes, control points, SOPs and system requirements.

3PL & Stakeholder Management

Manage operational performance with 3PL/LSP partners through KPI reviews, governance routines, action tracking and escalation management.

Build effective partnerships across Brand, Planning, Customer Service, Finance, Quality, IT and regional teams.

Drive cross‑functional alignment and resolution of issues with material service, cost, inventory or customer impact.

Analyze operational, inventory, quality, service and cost data to identify trends, risks and improvement opportunities.

Lead continuous improvement cases using structured problem‑solving, root‑cause analysis, PDCA/Lean principles and measurable action plans.

Lead or manage cross‑functional operational projects, ensuring clear scope, ownership, milestones, risks and outcomes.

Improve customer experience by reducing recurring logistics defects and strengthening preventive process controls.

Process Governance & Capability Building

Own and standardize SOPs, process maps, work instructions, checklists and operating controls for assigned areas.

Support audits, compliance reviews and corrective‑action closure.

Build market and 3PL capability through training, train‑the‑trainer support, knowledge transfer and process coaching.

Transformation & Business Readiness

Lead assigned fulfillment workstreams for business transitions, WMS/SAP/S/4 deployments, new DC setup or other transformation initiatives.

Define process and interface requirements, support testing and user readiness, and drive go‑live preparation and stabilization.

For new‑market/DC readiness, support operating model definition, inventory transition, 3PL governance, capacity/resource readiness and launch execution.

What we will be looking for in you

Bachelor’s degree or above in Supply Chain, Logistics, Operations Management, Business Administration or a related discipline.

Strong experience in fulfillment, warehouse operations, inventory/process control, operational excellence or related supply‑chain functions.

Strong analytical, root‑cause analysis, process mapping, KPI management and project‑management capability.

Demonstrated ability to influence cross‑functional stakeholders and 3PL partners without relying on formal authority.

Strong WMS/SAP/ERP knowledge; Lean, Six Sigma, PMP or equivalent CI/project certification is preferred.

Able to manage ambiguity and multiple workstreams and make sound independent operational/tactical decisions.

VF Guiding Principles

Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

Free To Be, Inclusion & Diversity

As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage both mental, physical and financial well‑being for all VF associates. When it comes to benefits, we’re the total package.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, recognized for its strong portfolio of iconic brands including Vans®, The North Face®, Timberland®, and Dickies®. Our purpose is to power movements of sustainable and active lifestyles through innovative design, responsible sourcing, and authentic brand storytelling. With a heritage spanning over a century, VF combines deep consumer insights with a commitment to environmental and social responsibility, ensuring our brands inspire and connect with diverse communities worldwide.

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, recognized for its strong portfolio of iconic brands including Vans®, The North Face®, Timberland®, and Dickies®. Our purpose is to power movements of sustainable and active lifestyles through innovative design, responsible sourcing, and authentic brand storytelling. With a heritage spanning over a century, VF combines deep consumer insights with a commitment to environmental and social responsibility, ensuring our brands inspire and connect with diverse communities worldwide.