Senior Stewarding & Operations Leader

Mangala Estate Boutique Resort; Kuantan; On-site; MYR 70,000 - 95,000; Full time

Job summary

Mangala Estate Boutique Resort is seeking a Chief Steward to lead the Stewarding Department, ensuring top cleanliness, sanitation, hygiene, and operational support across back-of-house areas in line with Mangala Estate and IHG standards.

The role manages stewarding operations, equipment control, waste management, and hygiene compliance, while coordinating with Kitchen, Banquet, and Food & Beverage teams to deliver seamless guest experiences.

Qualifications

• Diploma or Certificate in Hospitality, Food & Beverage Operations, or related field.
• Minimum 5 years of stewarding experience with at least 2 years in a supervisory or managerial role.
• Experience in hotels, resorts, or large-scale food service operations preferred.
• Strong knowledge of HACCP, food hygiene, sanitation, and kitchen safety standards.
• Good leadership, communication, and team management skills.
• Knowledge of stewarding equipment and chemical handling procedures.
• Ability to work under pressure and manage multiple operational demands.
• Strong organisational and problem-solving skills.

Responsibilities

• Lead and manage daily stewarding operations across kitchens, banquet areas, and Food & Beverage outlets.
• Ensure all operating equipment, kitchen utensils, tableware, glassware, and silverware are properly cleaned, sanitised, and maintained.
• Oversee cleanliness and organisation of all kitchen back-of-house and waste disposal areas.
• Manage inventory and par stock levels of operating equipment and stewarding supplies.
• Ensure compliance with HACCP, food safety, sanitation, and hygiene standards.
• Supervise deep cleaning programmes and preventive cleaning schedules.
• Oversee waste management, garbage disposal, and recycling practices.
• Coordinate closely with Kitchen, Banquet, and Food & Beverage teams to support operations and events.
• Ensure proper maintenance and safe operation of stewarding machinery and equipment.
• Lead, train, schedule, and develop the stewarding team to maintain operational excellence.
• Monitor breakage, losses, and equipment usage to control operational costs.
• Ensure compliance with occupational health, safety, and environmental regulations.

Skills

Leadership

Communication

Team management

Problem solving

Organisational skills

Education

Diploma/Certificate in Hospitality/F&B Operations or related field

Job description

Mangala Estate Boutique Resort is seeking a Chief Steward to lead the Stewarding Department, ensuring top cleanliness, sanitation, hygiene, and operational support across back-of-house areas in line with Mangala Estate and IHG standards.

The role manages stewarding operations, equipment control, waste management, and hygiene compliance, while coordinating with Kitchen, Banquet, and Food & Beverage teams to deliver seamless guest experiences.