Senior Specialist - Technology, Customer and Operations

LF Logistics Services (M) Sdn Bhd; Shah Alam; Presencial; MYR 100 000 - 160 000; Tempo integral

Resumo da oferta

LF Logistics Services (M) Sdn Bhd is seeking a Senior Specialist to design technology solutions for customers and operations, lead IT implementation projects, and ensure smooth integration across WMS/TMS and interfaces. You will collaborate with Global Product, Development, and COE teams, delivering within scope and timelines.

The role covers configuration, testing, go-live readiness, and continuous improvement while supporting automation and reporting enhancements.

Qualificações

• Working experience in IT, business systems, or logistics tech is required or encouraged.
• Fresh graduates with strong technical aptitude are welcome to apply.
• Senior Specialist requires 3–7 years in IT implementation, support, or logistics systems.
• Preferred exposure to WMS, TMS, distribution and fulfilment operations.

Responsabilidades

• Design technology solutions that support customer and operations needs while following global standards.
• Manage IT implementation projects from requirements to go-live with milestones.
• Configure WMS, TMS, reporting tools, and support API/EDI integrations.
• Provide Level 2 support, perform root-cause analysis, and drive service improvement.
• Coordinate stakeholder meetings, workshops, and project reviews.
• Ensure changes are documented, tested, and deployed with minimal disruption.

Conhecimentos

SQL

Data analysis

System configuration

API / EDI integration

Documentation

Process mapping

Formação académica

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems and Related discipline

Ferramentas

Infor WMS

Korber

Blue Yonder

Manhattan

Tableau / Power BI

Logi Report

ITIL

Project Management

Descrição da oferta de emprego

Senior Specialist - Technology, Customer and Operations

a) Solution Design & Customer Onboarding

• Work closely with business and operations teams to gather and analyze requirements.
• Design technology solutions that support customer and operational needs while adhering to global standards.
• Participate in customer onboarding, solution workshops, and operational readiness activities.
• Support new customer setup, data migration, and integration activities.
• Prepare functional specifications, process flows, configuration documentation, and solution proposals.

b) Project Implementation

• Manage and deliver IT implementation projects from requirement gathering through go-live.
• Coordinate system configuration, testing, user acceptance testing (UAT), and deployment activities.
• Collaborate with Global Product, Development, COE, and infrastructure teams where customizations or enhancements are required.
• Conduct Golden Dry Runs (GDR), cutover activities, and hypercare support.
• Ensure project milestones are delivered within agreed scope, timeline, and quality expectations.

c) Application Configuration & Integration

• Configure Warehouse Management Systems (WMS), Transportation Management Systems (TMS), reporting solutions, and supporting applications.
• Support EDI, API, SFTP, and other systems integration requirements.
• Perform customer-specific configuration, label setup, handheld device (RDT) configuration, and printer configuration.
• Validate interfaces and ensure operational readiness before production deployment.

d) Operational Support & Service Excellence

• Provide Level 2 application support for operational systems.
• Investigate incidents, perform root cause analysis, and coordinate resolution with technical teams.
• Monitor and support production systems to minimise operational disruption.
• Manage change requests and enhancement requests through established governance processes.
• Ensure incidents, service requests, and problem records are properly tracked and resolved.
• Identify opportunities to improve operational efficiency, system stability, and user experience.
• Recommend process improvements and standardization initiatives.
• Support automation, reporting enhancement, and digital transformation initiatives.
• Drive adoption of standard solutions and minimize unnecessary customizations.

f) Stakeholder Management

• Serve as the key IT contact for Operations, Customers, Regional Teams, and Global Product Teams.
• Facilitate meetings, workshops, testing sessions, and project reviews.
• Provide clear communication and status reporting to stakeholders.
• Support training, knowledge transfer, and user enablement activities.

Successful implementation of customer solutions.

Timely delivery of projects and enhancements.

Stable application support and incident resolution.

Effective user training and knowledge transfer.

Continuous improvement initiatives and operational efficiencies.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems and Related discipline
• Specialist - Working Experience 1-3 years of experience in IT, business systems, or logistics technology.
• Fresh graduates with strong technical aptitude are encouraged to apply.
• Senior Specialist - 3-7 years of experience in IT implementation, application support, or logistics systems.
• Preferred Industry Experience Warehouse Management Systems (WMS), Logistics and Supply Chain Operations, Contract Logistics, Transportation Management Systems (TMS) and Distribution and Fulfilment Operations
• Technical Skills - SQL (Microsoft SQL Server), Data analysis and troubleshooting, System configuration and testing, API / EDI integration concepts, Microsoft Office Suite and Documentation and process mapping
• Preferred to have Warehouse Management Systems (Infor, Korber, Blue Yonder, Manhattan), Tableau / Power BI, Logi Report, ITIL Service Management, Project Management methodologies and Basic scripting or automation knowledge.
• Willing to work at Section 26, Shah Alam.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.