Senior Specialist, Fulfilment Operations

VF Outdoor, LLC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

VF Corporation in Malaysia is seeking a Senior Specialist, Fulfillment Operations for SG&MY to own defined fulfillment processes and drive KPI improvement across markets. You will lead cross-functional projects, governance, and 3PL performance, translating business requirements into SOPs, operating controls and system needs.

You will partner with Brand, Planning, Customer Service, Finance and IT to sustain capability building, transform readiness and customer experience improvements in our

Qualifications

• Strong analytical and root-cause analysis skills.
• Experience leading cross-functional projects and governance routines.
• Familiarity with 3PL management and inventory control.

Responsibilities

• Own operational performance and KPI delivery for assigned markets or workflows.
• Analyze complex operational issues, identify root causes, implement corrective actions.
• Act as escalation point and Fulfillment SME for processes.
• Translate business requirements into SOPs, process maps and system needs.
• Manage 3PL performance through KPI reviews and governance routines.
• Lead cross-functional projects with clear scope, milestones and ownership.

Skills

KPI management

Data analytics

Cross-functional collaboration

Problem solving

Process governance

Stakeholder management

Lean Six Sigma

CI/Project management

Education

Bachelor’s degree in Supply Chain / Operations Management

Tools

WMS/SAP/ERP systems

Job description

Senior Specialist, Fulfillment Operations, SG&MY

Reporting to the Manager, Fulfillment Operations, SG&MY, the Senior Specialist owns defined fulfillment processes, workstreams, and market-level operational deliverables while serving as a subject-matter expert in operational excellence. Beyond daily coordination, the role independently drives KPI improvement, process governance, 3PL performance, complex issue resolution, cross-functional projects, transformation readiness, and sustainable capability building.

Your Responsibility will include (but not limited to):

• Operational Ownership & SME Leadership Own operational performance and KPI delivery for assigned markets, processes or functional workstreams.
• Independently analyze complex operational issues, identify root causes, assess risks and drive corrective and preventive actions.
• Act as an escalation point and Fulfillment SME for assigned processes, ensuring consistent execution and governance.
• Translate business requirements into operating processes, control points, SOPs and system requirements.
• 3PL & Stakeholder Management Manage operational performance with 3PL/LSP partners through KPI reviews, governance routines, action tracking and escalation management.
• Build effective partnerships across Brand, Planning, Customer Service, Finance, Quality, IT and regional teams.
• Drive cross-functional alignment and resolution of issues with material service, cost, inventory or customer impact.
• Data Analytics, Continuous Improvement & Project Delivery Analyze operational, inventory, quality, service and cost data to identify trends, risks and improvement opportunities.
• Lead continuous improvement cases using structured problem-solving, root-cause analysis, PDCA/Lean principles and measurable action plans.
• Lead or manage cross-functional operational projects, ensuring clear scope, ownership, milestones, risks and outcomes.
• Improve customer experience by reducing recurring logistics defects and strengthening preventive process controls.
• Process Governance & Capability Building Own and standardize SOPs, process maps, work instructions, checklists and operating controls for assigned areas.
• Support audits, compliance reviews and corrective-action closure.
• Build market and 3PL capability through training, train-the-trainer support, knowledge transfer and process coaching.
• Transformation & Business Readiness Lead assigned fulfillment workstreams for business transitions, WMS/SAP/S/4 deployments, new DC setup or other transformation initiatives.
• Define process and interface requirements, support testing and user readiness, and drive go-live preparation and stabilization.
• For new-market/DC readiness, support operating model definition, inventory transition, 3PL governance, capacity/resource readiness and launch execution.

What we will be looking for in you:

• Bachelor’s degree or above in Supply Chain, Logistics, Operations Management, Business Administration or a related discipline.
• Strong experience in fulfillment, warehouse operations, inventory/process control, operational excellence or related supply-chain functions.
• Strong analytical, root-cause analysis, process mapping, KPI management and project-management capability.
• Demonstrated ability to influence cross-functional stakeholders and 3PL partners without relying on formal authority.
• Strong WMS/SAP/ERP knowledge; Lean, Six Sigma, PMP or equivalent CI/project certification is preferred.
• Able to manage ambiguity and multiple workstreams and make sound independent operational/tactical decisions.

VF Guiding Principles:

Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

Free To Be, Inclusion & Diversity:

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s in it For You:

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage both mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF” to learn more. We just have one question. Are you in？

R-20261028-0068 VF Corporation habille les consommateurs partout dans le monde grâce à son portefeuille diversifié de marques emblématiques de style de vie, notamment Vans, The North Face et Timberland.

Fondée en 1899, VF est l’une des plus importantes entreprises mondiales de vêtements, de chaussures et d’accessoires. Elle exerce ses activités de façon socialement et écologiquement responsable dans de nombreuses régions du monde, catégories de produits et canaux de distribution. VF s'engage à offrir des produits novateurs aux consommateurs et à créer une valeur durable pour ses clients et ses actionnaires.

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, and Timberland. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.

Énoncé de vision de VF en matière de diversité VF s’engage à créer un environnement inclusif qui accueille et valorise les différences parmi tous ses associés, ses clients, ses fournisseurs et les collectivités où nous vivons et exerçons nos activités. Le succès et la croissance continus de VF sont renforcés par des initiatives qui favorisent la diversité à l’échelle mondiale. VF s’engage à offrir l’égalité des chances en matière d’emploi et à traiter ses associés et ses candidats sans discrimination fondée sur la race, la couleur, le sexe, l’âge, l’origine nationale, la religion, l’orientation sexuelle, l’identité ou l’expression de genre, l’état matrimonial, la citoyenneté, un handicap, le statut d’ancien combattant protégé, le statut VIH/sida ou tout autre motif protégée par la loi.

VF s’engage à répondre aux divers besoins des personnes en situation de handicap dans des délais raisonnables, conformément aux principes d’autonomie, de dignité, d’intégration et d’égalité des chances. Pour ce faire, VF s’efforcera de cerner, de prévenir et d’éliminer les obstacles à l’accessibilité partout où cela est possible, tout en respectant les exigences en matière d’accessibilité prévues par l’ADA, la LAPHO (AODA) et toute autre réglementation provinciale, étatique ou locale applicable. VF s’engage à assurer l’accessibilité numérique, à se conformer aux Règles pour l’accessibilité des contenus Web (WCAG) 2.1, niveau AA, ainsi qu’aux normes de conception accessible de l’ADA et de la LAPHO (AODA), et à toute autre réglementation applicable. Si vous avez besoin d’une mesure d’adaptation ou si vous avez des questions concernant cet énoncé, veuillez transmettre votre demande à [e-mail] VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected basis. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].