Senior Spa Therapist

INITIA PTE. LTD..-; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Monthly incentive

Annual bonus

Medical coverage

Group discount

Training & growth

Overseas opportunity

Job summary

INITIA GROUP, INC. is hiring a Senior Head Spa Therapist to lead the head spa therapy team in Mont Kiara, Kuala Lumpur. You will deliver high-quality scalp treatments and oversee spa operations while driving client satisfaction.

Role requires at least 5 years in spa therapy, excellent interpersonal and sales-focused mindset, and the ability to work shifting schedules including weekends and public holidays. Attractive benefits and growth opportunities offered.

Qualifications

• Minimum of 5 years of experience as a Spa Therapist or related field.
• Good interpersonal, communication and customer service skills.
• Positive attitude and cheerful.
• Service oriented and well-groomed.
• Focused, responsive and alert.
• Ability to work under pressure in a fast-paced environment.
• Able to work on shifting schedules, weekend and public holidays.

Responsibilities

• Provide scalp treatments, perform professional hair scalp analysis for customers, including shampoo, blow-dry, basic head massage, and related services.
• Provide the right solution to the customer by consulting, listening and applying technical know-how.
• Understand the fundamentals of sales and hair care and constantly strive to improve skills by learning and researching in the field.
• Maintains spa and treatment room, cleanliness and safety standards according to standard operating procedures.
• Monitor stock levels of in-house products and ensures that stock levels are maintained at all times.
• Provide excellent service and create exceptional experiences for customers.

Skills

Spa therapy

Interpersonal skills

Customer service

Communication skills

Shift work

Job description

Job Title: Head Spa therapist
Job Level : Senior
Department: Operations Department – Salon
Rate: RM 3,000 - 5, 000 + Guaranteed Commission!
Location: Mont Kiara, Kuala Lumpur, Malaysia
Working days: 5-6 days a week

Overall Job Objectives:

The Senior Head Spa Therapist is responsible for delivering high-quality head and scalp treatments to clients, providing exceptional spa services, and overseeing the operations of the head spa therapy team.

CORE RESPONSIBILITIES:

Provide scalp treatments, perform professional hair scalp analysis for customers, including shampoo, blow-dry, basic head massage, and related services

Provide the right solution to the customer by consulting, listening and applying technical know-how

Understand the fundamentals of sales and hair care and constantly strive to improve skills by learning and researching in the field

Maintains spa and treatment room, cleanliness and safety standards according to standard operating procedures

Monitor stock levels of in-house products and ensures that stock levels are maintained at all times

Provide excellent service and create exceptional experiences for customers.

JOB SPECIFICATIONS:

Minimum of 5 years of experience as a Spa Therapist or related field

Good interpersonal, communication and customer service skills

Positive attitude and cheerful

Service oriented and well-groomed

Focused, responsive and alert

Ability to work under pressure in a fast-paced working environment

Able to work on shifting schedules, weekend and public holiday

KEY DELIVERABLES:

Ensure a high rate of client retention and positive feedback through exceptional service and attention to detail.

Conduct regular performance reviews, providing constructive feedback to team members to help them improve their skills and grow in their roles.

Actively promote and recommend hair and scalp care products to clients, contributing to retail sales targets.

BENEFITS OF THE ROLE:

Guaranteed career growth at one of the best salons in Singapore and Malaysia

Employee Service Benefits (free hair treatments and services)

Leave Entitlement

Completion Bonus

Flexible Working Hours

Cozy working environment

INITIA GROUP, INC., is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

Perks and benefits Monthly variable sales incentive Annual completion bonus Medical coverage Group discount (Dining & Salon) Training & Career Growth Opportunity to cross-rain at Overseas Outlets