Senior ServiceNow Architect: AIOps & Observability Lead

StarHub; Selangor; On-site; MYR 180,000 - 320,000; Full time

Job summary

StarHub in Malaysia is seeking a Senior ServiceNow Developer to lead the technical evolution of our enterprise platform, working with the ServiceNow Architect. This role focuses on high-performance ITOM, CSDM alignment, and integration with an observability stack in a dynamic environment.

You will guide a team on architectural decisions, implement advanced ITOM features, and drive GenAI initiatives such as Now Assist to automate complex business cases and integrations.

Qualifications

• 5+ years of deep technical ServiceNow experience.
• Expert-level ITOM, CSM, and Platform Telemetry.
• CIS in ITOM (Discovery or Event Mgmt) and ITSM/CSM certification.

Responsibilities

• Architectural Alignment: Drive CSDM 4.0/5.0 across the platform for data integrity and service-centric reporting.
• Advanced ITOM & AIOps: Own the Discovery and Service Mapping strategy; implement Event Management and AIOps patterns.
• Generative AI Implementation: Lead the deployment of Now Assist, focusing on prompt grounding and GenAI controllers.
• Custom Integration Frameworks: Design and build spokes and integrations via IntegrationHub and REST/GraphQL APIs.
• Technical Mentorship: Provide high-level code reviews and architectural guidance with rigorous testing.

Skills

ServiceNow

ITOM

CSM

Platform Telemetry

GenAI

AIOps

Education

Certified Implementation Specialist (CIS) in ITOM (Discovery or Event Mgmt) and ITSM/CSM

Tools

IntegrationHub

REST/GraphQL APIs

Now Assist

Job description

StarHub in Malaysia is seeking a Senior ServiceNow Developer to lead the technical evolution of our enterprise platform, working with the ServiceNow Architect. This role focuses on high-performance ITOM, CSDM alignment, and integration with an observability stack in a dynamic environment.

You will guide a team on architectural decisions, implement advanced ITOM features, and drive GenAI initiatives such as Now Assist to automate complex business cases and integrations.