ServiceNow Platform Delivery Lead

AIA Digital+ Malaysia

Kuala Lumpur

On-site

MYR 180,000 - 300,000

Full time

14 days+

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Job summary

AIA Digital+ Malaysia seeks a Manager, Platform Delivery & Support (ServiceNow Developer) to lead design, development and deployment of ITSM/ITOM solutions. You will oversee platform governance, data/configuration management, reporting and release management, while collaborating with stakeholders to deliver scalable, secure and maintainable ServiceNow capabilities.

You will mentor teams, ensure adherence to enterprise design principles, and drive continuous improvement across GIT Operations in a

Qualifications

8+ years of experience in ServiceNow platform delivery, solution design, development, implementation, or administration.
Proven experience delivering ServiceNow ITSM and ITOM capabilities, including workflow automation, integrations, CMDB, Discovery, Service Mapping, and platform configuration.
Experience translating business and operational requirements into scalable platform solutions.
Experience working within governed enterprise environments with defined architecture, security, change, and release management processes.
Experience collaborating with operational teams, technology stakeholders, and platform owners across multiple functions.

Responsibilities

Lead the design, development, testing and deployment of ServiceNow ITSM and ITOM capabilities, configurations, integrations and automation solutions that support service insourcing, operational efficiency and continuous improvement across GIT Operations.
Ensure solutions meet business requirements and deliver measurable operational value.
Maintain platform standards and governance to ensure scalable, secure, and supportable solutions.
Manage and optimise ServiceNow platform configurations including workflows, business rules, forms, scripts, CMDB structures, Discovery patterns, and IRE rules.
Design and maintain dashboards and reporting solutions that provide visibility of service performance and platform effectiveness.
Oversee platform release management, security, and deployment governance to ensure compliance with change processes.
Collaborate with operational teams and platform stakeholders to deliver practical ServiceNow guidance and drive adoption of best practices.
Produce technical documentation and ensure effective knowledge transfer to the platform owner for ongoing maintenance.