Senior Service Telesales

Mettler Toledo; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mettler Toledo Malaysia is seeking an experienced outbound telesales professional to drive campaigns, qualify leads and promote our services. You will execute campaigns, follow up on leads, build rapport with customers, and effectively communicate value while addressing questions and objections.

You will accurately record customer information in our CRM, strive to meet sales targets, collaborate with internal teams, and continually enhance product knowledge through training and coaching others

Qualifications

• Bachelor's degree or diploma in a relevant field.
• Minimum 3 years in telesales or telemarketing, preferably industrial sales.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, presentation and negotiation skills.
• Strong customer service orientation and ability to build lasting relationships.
• Proficient in MS Office and CRM software.
• Able to work independently in a fast-paced environment.

Responsibilities

• Outbound sales calls/campaign execution to sell and promote our services.
• Follow up on leads generated from marketing campaigns, referrals and other resources.
• Build rapport and establish relationships with customers through active listening and effective communication.
• Effectively communicate the value of our services and address questions/objections using group tools such as SET; promote usage among team.
• Accurately record customer information and sales activities in the CRM system.
• Meet or exceed sales targets by maintaining productivity and quality.
• Collaborate with internal teams to ensure customer satisfaction and service delivery excellence.
• Continuously improve sales skills and product knowledge through training and professional development.
• Provide leadership and support to team members for campaign status and pipeline healthiness.
• Lead and coach team members on complex customer solution offerings.
• Understand service strategy and coordinate and execute tactical initiatives.
• Take charge of iBase data accuracy and regular data cleansing.

Skills

Telesales

Sales targets

Communication

Negotiation

Customer service

Team supervision

Education

Bachelor's Degree

Diploma

Tools

CRM software

MS Office

Job description

Focus on outbound sales calls/campaign execution to potential customers to sell and promote our services.

Follow up on leads generated from marketing campaigns, referrals and other resources.

Build rapport and establish a relationship with customer through active listening and effective communication.

Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET. SET Champion to promote usage among team.

Accurately record customer information and sales activities in the CRM system.

Meet or exceed sales targets by maintaining a high level of productivity and quality.

Collaborate with internal team to ensure customer satisfaction and service delivery excellence.

Continuously improve sales skills and product knowledge through training and professional development.

Provide leadership and support to team members for campaign status and pipeline healthiness.

Lead and coach team member on complex customer solution offering.

Have an understanding of service strategy and able to coordinate and execute tactical initiatives well.

Taking charge of iBase data accuracy and regular data cleansing.

Requirements

• Bachelor's Degree or Diploma in a relevant field.
• Minimum 3 years of experience in telesales or telemarketing role, preferably in industry sales field.
• Proven track record of meeting or exceeding sales targets.
• Excellence communication, presentation and negotiation skills.
• Strong customer service orientation and ability to build lasting relationships.
• Highly motivated, result driven and able to work independently.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in MS Office and CRM software.
• Value selling and storytelling/ professional presentation skills.
• Able to work well with team member and supervise team member performance.