Senior Service Manager - Water & Calibration

RVQ Automation Sdn Bhd; Johor; Presencial; MYR 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Miscellaneous allowance

Career advancement

Group PA Insurance

Descripción de la vacante

RVQ Automation Sdn Bhd, based in Johor Bahru, seeks a seasoned Service Operations Leader to drive daily service delivery, set SOPs and KPIs, and manage installation, calibration, and repairs across water quality and instrumentation projects.

You will recruit and coach engineers, develop training plans, and oversee a calibration lab compliant with ISO 17025. Travel and cross-functional collaboration are expected to support growth and customer satisfaction.

Formación

• Degree in Electrical, Mechanical or Mechatronics Engineering or related field.
• Postgrad qualification or PMP is an advantage.
• ISO 17025 or metrology training is highly desirable.
• Minimum 7 years in technical service, at least 3 years in supervisory/managerial role.
• Experience managing service teams and accounts in instrumentation or water treatment.
• Calibration lab setup or ISO 17025 accreditation experience preferred.
• Experience in TNA and technical training.
• Strong leadership, analytical and communication skills; able to manage multiple priorities.

Responsabilidades

• Lead daily service operations; set SOPs, quality standards and KPIs.
• Schedule engineers and technicians to meet SLAs; oversee installation, calibration and repairs.
• Recruit, coach and appraise service engineers and technicians; set goals.
• Deliver or oversee end-user training; develop training materials and include in contracts.
• Build and manage calibration lab; ensure QMS, traceability and audits under ISO 17025.
• Handle customer escalations; perform root cause analyses and client visits.
• Prepare annual service plan; grow contracts and calibration services; assist tenders.
• Manage department budget (CAPEX/OPEX); track costs and profitability; report variances.
• Report to management; ensure compliance with ST, OSHA, CIDB, SPAN, FDA and ISO 17025.
• Collaborate with Sales, Marketing, Finance and Operations; drive process improvement and digitalisation.

Conocimientos

Leadership

Analytical skills

Communication skills

Multitasking

Educación

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Mechatronics Engineering

Postgraduate qualification or PMP (advantage)

ISO 17025 or metrology training (desirable)

Herramientas

AutoCAD

MS Project

CMMS/ERP (e.g. SAP, Oracle)

ISO 17025 knowledge (measurement uncertainty & traceability)

Descripción del empleo

RVQ Automation Sdn Bhd, based in Johor Bahru, seeks a seasoned Service Operations Leader to drive daily service delivery, set SOPs and KPIs, and manage installation, calibration, and repairs across water quality and instrumentation projects.

You will recruit and coach engineers, develop training plans, and oversee a calibration lab compliant with ISO 17025. Travel and cross-functional collaboration are expected to support growth and customer satisfaction.