Senior Sales Trainer

Concentrix; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Concentrix is seeking a Sr. Specialist, Sales Trainer to design and deliver high-impact training programs. You will focus on advanced sales processes, collaborate with internal and external stakeholders, and autonomously manage training initiatives with moderate supervision.

Responsibilities include onboarding new employees, coaching for targets, and analyzing performance trends to drive continuous improvement across territories. Strong MS Office and communication skills are essential.

Qualifications

• Bachelor's Degree in related field with 3–5 years of experience preferred.
• Demonstrated ability to build relationships with senior technical staff and communicate effectively.
• Strong problem solving and analytical skills.

Responsibilities

• Design and deliver high-impact training programs for client-specific needs.
• Collaborate with stakeholders to develop tailored content for advanced sales processes.

Skills

Relationship building

Analytical skills

Problem solving

Time management

Communication

Self-starter

Prioritization

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Sr. Specialist, Sales Trainer is responsible for designing and delivering high-impact training programs that enhance client-specific knowledge and skills, focusing on advanced sales processes and systems. This position leads collaborations with internal and/or external stakeholders to create tailored content that addresses business needs, driving efficiency and productivity across the organization. He/she/they will work autonomously with moderate supervision to ensure the effectiveness of training initiatives.

Job Descriptions

• Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
• Provide skills-based coaching and client-specific training on a regular basis to support achievement of operating plan targets, sales targets, and high customer satisfaction
• Partner with internal and external stakeholders to develop and deliver effective training and development programs designed to enhance advanced sales knowledge and skills across various sales motions
• Analyze performance data and customer experience trends to develop and implement strategic sales plays and best practices tailored to specific territories
• Oversee and validate the quality of training delivery to ensure it meets established standards and aligns with business goals
• Track the effectiveness of training interventions through a range of assessment tools and methodologies for continuous improvement
• Collaborate with stakeholders to optimize sales processes and systems, ensuring a superior customer experience is consistently achieved
• Maintain high-level communication with internal stakeholders to foster and develop strategic client relationships while staying informed about the evolving business environment for training material updates

Requirements

• Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred.
• Able to develop relationships and communicate with higher level technical staff, with proven success
• Demonstrated advanced problem solving and analytical skills
• Self-starter, sense of urgency, and works well under pressure.
• Demonstrated successful ability to prioritize and multi-task in a time-sensitive environment, leveraging high level of independent judgement
• Excellent knowledge of Microsoft Office programs
• Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects