Senior Retail Sales Assistant_IOI Puchong

Samsonite; Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading travel goods company in Malaysia seeks a Store Manager to take ownership of store productivity and provide leadership to a retail team. The ideal candidate has at least 3 years of experience in retail and 1 year in a leadership role, with a strong ability in customer service and team coaching. Responsibilities include resolving customer issues and ensuring all tasks are completed efficiently. This position requires proficiency in Microsoft Office and a flexible work schedule.

Qualifications

• 3 years’ experience in retail or service industry.
• 1 year leadership or management experience.
• Must communicate effectively with customers and staff.

Responsibilities

• Take ownership of store productivity and accountability.
• Inspire team to meet performance standards.
• Resolve customer issues in the store.

Skills

Customer service

Team leadership

Effective communication

Conflict resolution

Coaching

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

• 3 years’ experience in retail or service industry
• 1 year experience in a position of leadership, management experience
• Ability to communicate effectively with customers and staff, maneuver sales floor
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills
• Proficient in Microsoft Excel, Word, and Outlook
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays