Senior Retail Operation Executive

vivo Malaysia; Puchong; On-site; MYR 39,000 - 78,000; Full time

Job summary

vivo Malaysia is seeking a Training & Development Specialist to build and strengthen our retail team across Malaysia. You will deliver engaging training, enhance product knowledge and sales skills, and guide frontline staff to deliver exceptional customer experiences.

Responsibilities include onboarding, refresher and product launch sessions, store visits to assess performance, and developing training materials and reports to track impact.

Qualifications

• Diploma or Bachelor's Degree in Business, Retail Management or a related field.
• 3–5 years of experience in retail operations, training or sales coaching.
• Experience in smartphones, telecommunications or consumer electronics is an advantage.
• Strong communication, presentation and coaching skills.
• Proficient in Microsoft Office.
• Willing to travel for store visits and training sessions.

Responsibilities

• Train & Develop: Conduct onboarding, refresher and product launch training on product knowledge, sales techniques, customer service and retail SOPs.
• Coach for Success: Guide retail staff to improve sales performance, customer engagement and product presentation.
• Visit & Evaluate: Conduct store visits to assess staff competency and ensure compliance with retail standards.
• Improve Performance: Identify training needs and work with Retail Operations to enhance frontline effectiveness.
• Prepare & Track: Develop training materials, maintain training records and prepare regular training reports.

Skills

Training delivery

Coaching

Presentation

Communication

Travel readiness

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Job description

Passionate about training and helping others succeed? Join vivo Malaysia and play a key role in developing our retail team! You will deliver engaging training, strengthen product knowledge and sales skills, and help our frontline staff provide an excellent customer experience.

Key Responsibilities

About the Role

Passionate about training and helping others succeed? Join vivo Malaysia and play a key role in developing our retail team! You will deliver engaging training, strengthen product knowledge and sales skills, and help our frontline staff provide an excellent customer experience.

Key Responsibilities

• Train & Develop: Conduct onboarding, refresher and product launch training on product knowledge, sales techniques, customer service and retail SOPs.
• Coach for Success: Guide retail staff to improve sales performance, customer engagement and product presentation.
• Visit & Evaluate: Conduct store visits to assess staff competency and ensure compliance with retail standards.
• Improve Performance: Identify training needs and work with Retail Operations to enhance frontline effectiveness.
• Prepare & Track: Develop training materials, maintain training records and prepare regular training reports.

Job Requirements

• Diploma or Bachelor's Degree in Business, Retail Management or a related field.
• 3–5 years of experience in retail operations, training or sales coaching.
• Experience in smartphones, telecommunications or consumer electronics is an advantage.
• Strong communication, presentation and coaching skills.
• Proficient in Microsoft Office.
• Willing to travel for store visits and training sessions.