Telecom Retail Training & Performance Coach

Talent Recruit; Johor; On-site; MYR 25,000 - 42,000; Full time

Job summary

Talent Recruit is seeking a high-energy Retail Sales Trainer in Johor to oversee sales productivity, frontliner capability, and operational excellence across partner outlets for a leading multinational telecommunications brand.

You will coach store staff to boost device-and-plan bundling, maintain visual merchandising standards, and hit monthly activation targets, while ensuring pricing, promotions, and SOPs are followed.

Qualifications

• Minimum SPM qualification.
• 1–2 years of retail or sales experience (telco industry is an added advantage).
• Able to communicate fluently and perform sales independently.
• Familiar with the retail environment and customer handling.
• Possesses a basic track record of achieving targets.

Responsibilities

• Drive sales targets, promotions and product bundles while monitoring store performance.
• Conduct regular store visits and coach staff on sales and customer service.
• Train staff on products, SOPs and systems, including refresher training.
• Ensure stores follow pricing, promotions and SOPs, and resolve operational issues.
• Maintain good relationships with store managers and staff.
• Complete store reports, track training attendance and monitor store performance.

Skills

Fluent communication

Sales independence

Retail awareness

Education

SPM qualification

Job description

Talent Recruit is seeking a high-energy Retail Sales Trainer in Johor to oversee sales productivity, frontliner capability, and operational excellence across partner outlets for a leading multinational telecommunications brand.

You will coach store staff to boost device-and-plan bundling, maintain visual merchandising standards, and hit monthly activation targets, while ensuring pricing, promotions, and SOPs are followed.