Senior Quality Engineer / Quality Supervisor

Risewave Consulting, Inc.; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Risewave Consulting, Inc. in Malaysia is seeking a Quality Leader to oversee supplier and manufacturing quality within a precision manufacturing setting.

The role emphasizes ISO 9001 compliance, audits, containment, and continuous improvement, with responsibility for leading the Quality Team and coordinating cross-functional quality initiatives with customers. You will drive containment actions for abnormal materials, lead root-cause investigations, and implement corrective actions across

Qualifications

• At least 3 years quality experience in precision manufacturing.
• Strong knowledge of ISO 9001 Quality Management System and audits.

Responsibilities

• Oversee supplier and process quality control to ensure product conformity.
• Lead abnormal material management and containment actions.
• Manage quality team performance, scheduling, and training.
• Coordinate customer quality requirements and audits with cross-functional teams.
• Drive internal and external quality audits and certification activities.
• Lead corrective actions and continuous improvement initiatives.

Skills

ISO 9001

Quality Audits

Root Cause Analysis

Containment Actions

Quality Improvement

Process Quality Control

Non-conforming Products

Documentation

Cross-functional Collaboration

Training Programs

Job description

• Supplier Quality Assurance: Drive continuous improvement of supplier quality through qualified supplier change management, process quality control, product conformity requirements, and closed-loop analysis and resolution of quality issues.
• Abnormal Material Management: Identify and manage abnormal materials during IQC inspection and at the production site. Develop immediate containment and emergency measures, followed by corrective and preventive actions. Track suppliers' root-cause analysis, improvement actions, and closure of quality issues. Manage accountability and recovery for losses caused by supplier quality problems.

2. Manufacturing Process Quality Management

• Take overall responsibility for the Quality Team and manufacturing process quality control.
• Identify and effectively control critical quality control points throughout the manufacturing process.
• Establish and implement quality supervision plans covering product inspection, testing, laboratory analysis, and in-process inspections.
• Analyze and monitor manufacturing process quality data and statistics, and manage abnormal quality issues.
• Lead the investigation, containment, corrective action, and continuous improvement of product quality issues during manufacturing, including control and disposition of non-conforming products.
• Optimize and improve quality-related processes, procedures, and documentation within the manufacturing process.

3. Customer Quality Management

• Work closely with the Customer Service team to understand and clarify customer quality requirements and standards.
• Handle customer quality complaints and lead root-cause investigations, corrective actions, and effectiveness verification.
• Drive continuous improvement initiatives to enhance customer satisfaction.

4. Customer & Quality Audits

• Support internal audits, external audits, and quality management system certification activities.
• Coordinate customer audits, including audit preparation, on-site communication, corrective action implementation, and follow-up until closure.

5. Quality Team Management

• Manage the day-to-day operations of the Quality Team, including work scheduling, task allocation, and performance evaluation.
• Establish and continuously improve inspection standards and quality control procedures.
• Organize quality-related training programs to strengthen employees' quality awareness and improve the overall capabilities of the Quality Team.

Job Requirements

• At least 3 years of quality experience in the precision manufacturing industry, including at least 1 year in a quality management role.
• Strong knowledge of precision manufacturing processes and extensive experience with the ISO 9001 Quality Management System. Able to independently manage audits, customer quality complaints, quality improvement projects, and related quality management activities.
• Certifications: Candidates with quality-related certifications such as ISO 9001 Internal Auditor or Six Sigma will be preferred.
• Other Requirements: Strong cross-functional collaboration and communication skills, with a meticulous and detail-oriented approach to work.