Senior Process Quality Engineer

Frencken; Bandar Baru Bangi; On-site; MYR 89,000 - 134,000; Full time

Job summary

Frencken seeks an experienced Process Quality Engineer to drive process improvements and reduce defects in manufacturing. You will employ Lean Six Sigma, RCA, and SPC to enhance process capability and yield, while ensuring compliance with ISO 9001 and documentation standards.

You will collaborate with design, production and suppliers to resolve quality issues, support NPI projects, and implement PPAP when introducing new parts and processes.

Qualifications

• 5+ years’ working experience in Manufacturing Industry Knowledge / Skills and Abilities.
• Analytical Skills: Data analysis (SPC), root cause analysis, and proficiency with quality tools.
• Technical Knowledge: Understanding manufacturing processes, equipment, and materials.
• Detail-Oriented: Focused on precision to prevent defects and improve quality.

Responsibilities

• Lead process improvement projects using Lean and Six Sigma.
• Perform RCA for defects using 8D, Fishbone, and 5 Whys.
• Develop and maintain SOPs, Control Plans, and Work Instructions.
• Collaborate with design, production, and suppliers to resolve quality issues and support NPI through PPAP.

Skills

Lean Six Sigma

RCA

SPC

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor’s degree in mechanical/industrial/manufacturing engineering

CQE certification (ASQ)

Tools

Minitab

SAP QM

CAD software

Job description

• Process Improvement: Utilizing methodologies like Lean and Six Sigma (Kaizen, DMAIC) to eliminate waste, reduce process variability, and improve first-pass yield.
• Root Cause Analysis (RCA): Leading investigations into production defects or customer complaints using structured tools such as 8D Reports, Fishbone Diagrams, and the 5 Whys.
• Statistical Process Control (SPC): Monitoring and analyzing process performance data using metrics like Cp and Cpk (capability indices) to ensure systems stay within specification limits.
• Audit & Compliance: Conducting internal process audits and ensuring adherence to international standards such as ISO 9001 (General).
• Documentation & Control Plans: Developing and maintaining Standard Operating Procedures (SOPs), Work Instructions, and Control Plans that define exactly how a process should be monitored and controlled.
• Risk Management: Performing Failure Mode and Effects Analysis (FMEA) to proactively identify potential process failures and implementing preventive actions before they occur.
• Cross-Functional Collaboration: Acting as a bridge between production, design engineering, and suppliers to resolve quality issues and support New Product Introduction (NPI) through the PPAP (Production Part Approval Process).

Education:

• A Bachelor’s degree in mechanical, Industrial, or Manufacturing Engineering. Certifications: Professional credentials such as the Certified Quality Engineer (CQE) from ASQ or Six Sigma Green/Black Belt are highly preferred.

Type of Working Experience:

• At least 5 years’ working experience in Manufacturing Industry Knowledge / Skills and Abilities
• Analytical Skills: Data analysis (SPC), root cause analysis, and proficiency with quality tools.
• Technical Knowledge: Understanding manufacturing processes, equipment, and materials.
• Detail-Oriented: Focused on precision to prevent defects and improve quality.
• Tools: Minitab, SAP (QM Module), and CAD software for blueprint interpretation.
• Analytical Skills: High proficiency in data interpretation, trend analysis, and Statistical Analysis.
• Communication: Ability to present complex technical findings to non-technical stakeholders and lead training sessions for shop floor staff.