Senior QA Engineer - Customer Quality & NPI Leader

Renesaselectronics

Bayan Lepas

On-site

MYR 90,000 - 150,000

Full time

3 days ago

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Job summary

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic technical support for key accounts, serving as a liaison between customers and internal teams. You will own PPAP submissions, CSR programs, customer questionnaires, and CSR tracking, while supporting NPI activities and environmental compliance audits across the organization.

The role emphasizes driving issue resolution, cross-functional collaboration, and sustained CSR compliance in a

Qualifications

8+ years of experience in semiconductor manufacturing, quality engineering, customer technical support, or related technical roles.
Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, reliability).
Hands-on experience with CSRs, PPAP submissions/approvals, customer audits, questionnaires, and technical assessments.
Excellent communication skills with the ability to influence at technical, operational, and executive levels.

Responsibilities

Serve as the primary technical point of contact for customer quality, reliability, manufacturing, and process inquiries.
Build trusted relationships with customer quality, engineering, and supply chain teams.
Provide timely and accurate technical responses to customer requests and escalations.
Own and coordinate PPAP submissions with cross-functional teams.
Coordinate CSR tracking, compliance matrices, audits, and responses to findings.
Lead environmental, sustainability, and regulatory questionnaire responses.