Senior Customer Quality & NPI Engineer

Renesas Electronics Corporation; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts, serving as the primary technical liaison between customers and internal teams for PPAP submissions, CSRs, customer questionnaires, environmental surveys, and NPI activities.

The ideal candidate has deep expertise in semiconductor manufacturing and quality systems, with strong leadership and the ability to build trusted customer relationships without

Qualifications

• 8+ years of experience in semiconductor manufacturing, quality engineering, customer technical support, or related technical roles.
• Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability).
• Hands-on experience with CSRs, PPAP submissions/approvals, customer audits, questionnaires, and technical assessments.
• Excellent communication skills with the ability to influence at technical, operational, and executive levels.

Responsibilities

• Serve as the primary technical point of contact for customer quality, reliability, manufacturing, and process-related inquiries.
• Build trusted relationships with customer quality, engineering, and supply chain organizations.
• Provide timely and accurate technical responses to customer requests and escalations.
• Represent customer requirements and concerns within cross-functional teams.

Skills

Semiconductor manufacturing

Quality engineering

Customer technical support

Problem solving

Communication skills

Education

BSEE with 10+ years of relevant experience

MSEE with 8+ years of relevant experience

Job description

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts, serving as the primary technical liaison between customers and internal teams for PPAP submissions, CSRs, customer questionnaires, environmental surveys, and NPI activities.

The ideal candidate has deep expertise in semiconductor manufacturing and quality systems, with strong leadership and the ability to build trusted customer relationships without