Senior Product Manager

EngageRocket; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

EngageRocket is seeking a Senior Product Manager to translate product direction into executable outcomes and to work closely with customers, Engineering, and teams across the organization. This role emphasizes execution, customer insight, and delivering measurable product value.

The ideal candidate will have strong ability to turn ambiguous inputs into concrete requirements, maintain backlog quality, and lead cross-functional delivery while managing delivery risk and trade-offs.

Qualifications

• 5+ years of experience in product management or product delivery roles, ideally in B2B SaaS.
• Demonstrated experience working directly with customers to define and refine product requirements.
• Proven track record of owning complex, cross-functional delivery.

Responsibilities

• Engage directly with customers to understand goals, constraints, and pain points.
• Translate customer inputs into clear problem statements, scopes, and success criteria.
• Break complex initiatives into achievable milestones with clear ownership and sequencing.
• Own end-to-end delivery of assigned product areas, from discovery through release and iteration.
• Drive backlog quality, requirement clarity, and prioritisation.
• Resolve ambiguity and keep initiatives moving forward.
• Act as a connective layer across Engineering, People Science, Design, Sales, and Customer Success.
• Communicate progress, changes, and constraints clearly to both internal teams and customers.
• Maintain shared understanding across technical and non-technical stakeholders.
• Pay close attention to edge cases, dependencies, and downstream impact.

Skills

Customer discovery

Cross-functional leadership

Requirements definition

Execution planning

Job description

Overview

EngageRocket is Asia’s first VC‑backed employee feedback and analytics software company. We help organisations build better workplaces through people analytics—transforming employee feedback across the lifecycle into insights that drive retention, performance, and organisational outcomes.

As we scale our platform and customer footprint, we are looking for a Senior Product Manager to play a key role in translating product direction into clear, executable outcomes. This role is highly execution‑oriented and involves working directly with customers to understand their needs, shape requirements, and ensure solutions are practical, valuable, and deliverable. You will work closely with Product leadership, Engineering, People Science, and customer‑facing teams to turn product intent and customer inputs into well‑defined solutions—while maintaining a strong grasp of delivery constraints and execution risk.

What You’ll Do

Customer‑Facing Discovery & Requirements Shaping

• Engage directly with customers to understand their goals, constraints, and pain points
• Facilitate discussions to clarify, refine, and challenge requirements—moving from “what they ask for” to “what they actually need”
• Translate customer inputs into clear problem statements, scopes, and success criteria
• Partner with Customer Success and Sales to ensure alignment on expectations and outcomes

Translate Direction Into Execution

• Take product direction and priorities and convert them into well‑scoped, executable plans
• Break complex initiatives into achievable milestones with clear ownership and sequencing
• Ensure teams have the clarity needed to execute effectively

Execution Ownership

• Own end‑to‑end delivery of assigned product areas, from discovery through release and iteration
• Drive backlog quality, requirement clarity, and prioritisation
• Resolve ambiguity and keep initiatives moving forward

Delivery Risk Awareness

• Work closely with Engineering to assess feasibility, complexity, and delivery risk
• Sense early when scope, timelines, or technical constraints may jeopardise delivery
• Surface risks and trade‑offs clearly and early to avoid downstream surprises

Cross‑Functional Collaboration

• Act as a connective layer across Engineering, People Science, Design, Sales, and Customer Success
• Communicate progress, changes, and constraints clearly to both internal teams and customers
• Maintain shared understanding across technical and non‑technical stakeholders

Quality & Detail

• Maintain a high bar for product quality, data correctness, and real‑world usability
• Pay close attention to edge cases, dependencies, and downstream impact
• Support testing, validation, and release readiness

What We’re Looking For

Experience

• 5+ years of experience in product management or product delivery roles, ideally in B2B SaaS
• Demonstrated experience working directly with customers to define and refine product requirements
• Proven track record of owning complex, cross‑functional delivery

Strong Delivery & Customer Judgment

• Comfortable leading customer conversations and pushing for clarity
• Able to balance customer needs with product constraints and delivery reality
• Willing to question assumptions, scope, and timelines constructively

Clarity & Structure

• Strong at turning ambiguous inputs into concrete, buildable requirements
• Brings structure to complexity without over‑engineering
• Detail‑oriented while keeping outcomes front and centre

Collaboration & Communication

• Clear, confident communicator with customers and internal teams
• Builds trust across functions through transparency and follow‑through
• Knows how to surface risks without creating unnecessary friction

Nice to have

• Experience working on data‑heavy, logic‑driven, or analytics products
• Familiarity with technical concepts such as data models, APIs, or pipelines
• Prior exposure to enterprise or mid‑market customers

Why Join EngageRocket

This role is ideal for a Product Manager who enjoys being close to customers and close to execution, shaping real requirements, partnering deeply with Engineering, and ensuring that what we commit to can be delivered well. You’ll play a meaningful role in turning complex customer needs into reliable product outcomes.